A Professional Guide to Room Division Operations

Erscheinungsjahr 2019
ISBN: 978-93-85909-93-1
Verlag: TechSar Pvt. Ltd

Buch, Englisch, 510 Seiten, Paperback, Format (B × H): 230 mm x 167 mm, Gewicht: 602 g

A Professional Guide to Room Division Operations is a training manual for the students and professionals in the room divisions of hospitality organizations. The book is divided into two parts – Part I is on Front Office Operations, which discusses topics like front office organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on Housekeeping Operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals.

Salient Features: - Learning aids include learning objectives, examples, chapter activities, key terms and review questions.
- Every operation is given in a step-wise manner following the standard operating procedures in the industry
- Scroll boxes have been used to present important and interesting facts.
- Labelled diagrams have been used to aid understanding of the concepts.

Autoren/Hrsg.

Yadav, Manoj Kumar

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe
• Technische Wissenschaften Sonstige Technologien | Angewandte Technik Sonstige Technologien

Inhaltsverzeichnis

- Part A: Front Office Operations Part B: Housekeeping Operations
- 1. Introduction to Hotels 17. Role of Housekeeping
- 2. Introduction to Room Division 18. Housekeeping Organization Structure
- 3. Front Office Organization Structure 19. Linen and Uniform Room
- 4. Hotel Revenue Resources and Guest Segmentation 20. Cleaning and Polishing
- 5. Prologue with Rooms 21. Guest Room Cleaning, Inspection and In-Room Services
- 6. Room Tariff 22. Public Area Cleaning and Inspection
- 7. Reception Section 23. Laundry Services
- 8. Cash Section 24. Fabrics and Fibres
- 9. Telephone Section 25. Interior Decoration
- 10. Reservation Section 26. Flooring and Wall Covering
- 11. Bell Desk 27. Pest Control and Waste Management
- 12. Supportive Centres 28. Safety and security
- 13. Mail & Message Section 29. Room Selling Techniques
- 14. Handling Situations 30. Night auditing
- 15. Registration 31. Coordination of Front Office with Other Departments
- 16. Guest Cycle Index

Über Autor(innen)

Manoj Kumar Yadav holds Master’s and Bachelor’s in Hotel Management. He is lecturer at the Institute of Hotel Management, Catering Technology and Applied Nutrition, Gwalior, since 2010. He currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management (under the aegis of AHLA) Vadodara; Radisson Hotel Varanasi; and Club Mahindra, Goa. He has four books to his credit.