Boss / Zajic Casino Security and Gaming Surveillance

1. Auflage 2010
ISBN: 978-1-4200-8783-3
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 322 Seiten

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees.

Drawing on the authors’ six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations.

The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players’ club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training.

Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue.

It’s professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer.
—Roger Gros, Publisher, Global Gaming Business Magazine

Zielgruppe

Security directors and managers, physical security professionals and consultants, casino management and security professionals, electronic security system sales reps, designers and integrators.

Autoren/Hrsg.

Boss, Derk J.

Zajic, Alan W.

Fachgebiete

• Sozialwissenschaften Sport | Tourismus | Freizeit Sport Sport: Politik, Ökonomie, Ökologie
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Sicherheitsgewerbe
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Sport- und Freizeitindustrie
• Mathematik | Informatik EDV | Informatik Technische Informatik Computersicherheit

Inhaltsverzeichnis

SURVEILLANCE IN GAMING OPERATIONS

Camera Operational Techniques
Surveillance Patrols
IOU Patrol
Tri-Shot Coverage
Surveillance Audits
Surveillance Close Watches
Proactive or Reactive?
Covert Cameras

Game Protection
Surveillance Skills
Game Protection
Tells
Basic Strategy
Card Counting
Money Management
Critical Index
Evaluating Players
Suspicious Activity, Advantage Play and Cheating at Gambling

Internal Theft and Fraud
What is Internal Theft and Fraud
Why is Internal Theft and Fraud so Costly?
Why Do Employees Steal
Detecting Internal Theft and Fraud
Loss Prevention Programs
Threat and Risk Assessment
Key Departments to Monitor for Internal Theft and Fraud
Protection Strategies and Best Practices for Promotions
Loss Prevention at the Point of Sale
Marketing Programs and Promotions
Security Surveillance
The Evolution of Security Surveillance
Tips for Successful Security Surveillance Operation

Administration and Support
Standard Operating Procedures
Key Surveillance Policies and Procedures
Key Surveillance Functions

Investigations
Fundamental Investigative Techniques
Interviewing Suspects and Witnesses
Evidence Gathering and Handling

Surveillance Training and Education
Surveillance Training and Education Program (STEP)
Program Set Up

Statistical Information and Analysis
Table Games
Slots
Key Daily Reports
Key Business Indicators
Surveillance in the Future

PHYSICAL SECURITY IN GAMING OPERATIONS

The Gaming Security Officer’s Role
The Operational Separation from Surveillance and Why
Proactive Presence
Public Relations and Security
Uniforms and Appearance

Security Patrols and Assignments in the Gaming Environments
The Function of Patrol and Assignments
Identification Checks as a Constant
Stationary Assignments
Dispatchers
Lost and Found
Ingress and Egress Positions
Employee Entrances and Loading Docks
Patrol of Hotel and Guest Rooms
Patrolling the Casino Floor
Securing Parking Lots and Garages
Plain Clothed Security Details
Target Area Security
Alcohol and the Gaming Environment
Responsible Alcohol Service
Managing Intoxication
Nightclubs, Ultra Lounges and Bars

Table Game Fills, Credits, Drops and Money
Protection of Currency and Negotiable Chips
Fills and Credits. Understanding the Flow of Chips
Escorting Employees with Cash Drawers
The Slot Machine Drop
Table Games and Validator Box Drops

Managing and Controlling Incidents
Calls for Service: Responding to Incidents
Intoxication and Incident Control
CCTV and Documenting Incidents
The Verbal and Physical Altercation
Public Domestic Fights

Removing Undesirables
Eject, Evict, Trespass and "86"
Underage People
The Function of "86" and the Formal Process
Converting Incidents to a Trespass Warning
"Three Fingers"
Escorts to the Nearest Door
Making the Decision to Affect a Citizen’s Arrest
Prosecuting the Trespasser
Employee Misconduct
Incidents in Hotel Areas
Conducting the Welfare Checks
Domestic Hotel Incidents and Evicting a Guest

Arrests and Detainments
An Arrest as a Last Resort
Restroom Use
Notifying Local Law Enforcement
Checking Restraints
Dealing with Medical Issues
Conducting Searches

Theft, Larceny, and other Property Crimes
Theft and Fraud: The Security Response
Valet Parking
Theft from Guest Rooms
Inventory Theft by Employees
Bartenders and Servers
Food Cashiers and Servers
The Friends and Family Discounts
Maintenance and Engineering Areas

The Major Security Incident
Guns and Gaming
Casino Robbery
Active Shooter

Training Gaming Security Officers
Training as a Constant
New Hire Orientation
Training of the New Security Officer
Field Training
Specialized Training
Refresher Training

Common Casino Scams and Crimes
Where there are People with Money, Scams are Present
The Short Change Artists
Check Cashing and Cashier’s Cage
Distraction Crimes
Abusing Marketing Promotions
The Slip and Fall Artist
Prostitution and Related Crimes

Managing Casino Security
The Security Industry in General and Gaming Security
Know your Facility
Monitoring Police Calls to your Facility
Communicating with Local Law Enforcement
Professional Groups and Associations
Tracking, Analyzing and Managing Incidents
Internal Staff Communications
Policies and Procedures
Written Reports
Standards and Guidelines

Glossary of Gaming Terms

Appendix: Additional Forms, References, and Resources
Audit Planning Sheet
Audit Master Schedule
Audit Monthly Schedule
Access Removal Flow Chart
IOU Patrol Flow Chart
Food and Beverage Tells
Incident Report Log
Blackjack Countdown Sheet
Evaluating Blackjack Play
Surveillance Operation Procedures – Standard Response to Slot Jackpots

Über Autor(innen)

Derk Boss is a well-respected gaming protection operator and consultant with more than twenty-eight years of experience within the gaming industry. He has served in executive positions in security, surveillance, and compliance capacities for American Casino and Entertainment Properties, Grand Casinos, Bally’s, Aztar, Del Webb corporations, and Tropicana Entertainment. The surveillance teams trained and led by Boss have a proven track record of success in the detection of cheating, advantage play, and both internal and external theft and fraud. Boss has earned professional certification as a Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), and Certified Surveillance Professional (CSP). Presently, Derk serves on the Gaming and Wagering Council for ASIS International and is a past chairman for the Council.
He is currently the president of the International Association of Certified Surveillance Professionals (IACSP) and is one of its founding members. Derk is also a respected author, instructor, and speaker, specializing in the fields of surveillance training and methodology, gaming protection, loss prevention, and the detection of internal and external theft and fraud.
He has appeared as an expert on several television networks, including the Travel Channel and his technical articles have appeared in dozens of professional journals, including Security Management magazine, which is published by ASIS International. ASIS International is the largest organization for security professionals with more than 36,000 members worldwide. As a speaker, he has been featured at several international conferences including the Global Gaming Exposition, Gaming Operation Summit, and Biometric Summit. Derk currently resides in Evansville, Indiana where Derk is the Director of Security and Surveillance for Casino Aztar.
Alan W. Zajic is a Nevada licensed independent security consultant specializing in hospitality, gaming and retail security environments primarily in Nevada. He has more than 30 years of practical hands-on experience in security and surveillance operations and served as security director for the Sahara Tahoe and High Sierra resorts in Lake Tahoe as well as corporate security for Del E. Web, Corp. in Nevada.
Alan is a member of ASIS International where he holds the designation of Certified Protection Professional (CPP) and is currently the chairman of the Hospitality, Entertainment and Tourism Security Council as well as being an active member of the Gaming and Wagering Protection Council. He is actively involved in the Northern Nevada and Las Vegas Chapters as well as the international security community. He is also a member of the International Association of Certified Surveillance Professionals (IACSP) where he holds the designation of Certified Surveillance Professional (CSP) and is a member of the International Association of Professional Security Consultants (IAPSC). He is a subject matter expert and track advisor for the American Gaming Association.
In addition, Alan is an instructor for the University of Nevada at Reno in the Gaming Management Program and at UNLV for the International Gaming Institute in security and surveillance applications. He is frequently requested to present sessions at international security conferences and for various organizations throughout the country. Further, he is frequently called upon to serve as a forensic security consultant (expert witness) in gaming, hospitality, retail, bars and nightclubs, and multi-unit housing environments nationally and in Nevada. His practice areas include forensic consulting, management consulting, major incident management, policy and procedure development as well as conducting tailored training programs for gaming operations.