Casino Security and Gaming Surveillance

1. Auflage 2010
ISBN: 978-1-4200-8782-6
Verlag: Taylor & Francis

Buch, Englisch, 322 Seiten, Format (B × H): 184 mm x 263 mm, Gewicht: 780 g

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees.

Drawing on the authors’ six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players’ club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training.

Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Boss, Derk J

Zajic, Alan W

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Sport- und Freizeitindustrie
• Mathematik | Informatik EDV | Informatik Technische Informatik Computersicherheit
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Sicherheitsgewerbe
• Sozialwissenschaften Sport | Tourismus | Freizeit Sport Sport: Politik, Ökonomie, Ökologie

Inhaltsverzeichnis

Introduction; 1. The Art of Investigations; 2.Field Investigations; 3. Marketing Considerations and Investigations; 4. Objective and Impartial Investigations; 5. Understanding the Scope of the Investigation; 6. Starting the Investigation; 7. Written Reports; 8. Interviews; 9. Ethics in Investigations; 10. Prosecution; 11. Jurisdictions, Regulations and Gaming Environments; 12. Investigations and Liability; NON-GAMING INVESTIGATIONS; 13. Hotel Investigations; 14. Food and Beverage Investigations; 15. Claim Investigations; 16. Vehicle Accidents and Auto Theft; 17. Post Investigation Best Practices; GAMING INVESTIGATIONS; 18. Investigative Concepts; 19. Covert Surveillance Investigations; 20. Employee Theft and Fraud; 21. Outside Agents and Collusion; 22. Gaming Investigations; 23. Cage; 24. Slots; 25. Table Games; 26. Player’s Club; 27. Marketing Scams; 28. Keno and Bingo; 29. Race and Sports Book; 30. Night Clubs and Party Pools; Glossary; Index; Appendix

Über Autor(innen)

Derk Boss is a well-respected gaming protection operator and consultant with more than twenty-eight years of experience within the gaming industry. He has served in executive positions in security, surveillance, and compliance capacities for American Casino and Entertainment Properties, Grand Casinos, Bally’s, Aztar, Del Webb corporations, and Tropicana Entertainment. The surveillance teams trained and led by Boss have a proven track record of success in the detection of cheating, advantage play, and both internal and external theft and fraud. Boss has earned professional certification as a Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), and Certified Surveillance Professional (CSP). Presently, Derk serves on the Gaming and Wagering Council for ASIS International and is a past chairman for the Council.

He is currently the president of the International Association of Certified Surveillance Professionals (IACSP) and is one of its founding members. Derk is also a respected author, instructor, and speaker, specializing in the fields of surveillance training and methodology, gaming protection, loss prevention, and the detection of internal and external theft and fraud.

He has appeared as an expert on several television networks, including the Travel Channel and his technical articles have appeared in dozens of professional journals, including Security Management magazine, which is published by ASIS International. ASIS International is the largest organization for security professionals with more than 36,000 members worldwide. As a speaker, he has been featured at several international conferences including the Global Gaming Exposition, Gaming Operation Summit, and Biometric Summit. Derk currently resides in Evansville, Indiana where Derk is the Director of Security and Surveillance for Casino Aztar.

Alan W. Zajic is a Nevada licensed independent security consultant specializing in hospitality, gaming and retail security environments primarily in Nevada. He has more than 30 years of practical hands-on experience in security and surveillance operations and served as security director for the Sahara Tahoe and High Sierra resorts in Lake Tahoe as well as corporate security for Del E. Web, Corp. in Nevada.

Alan is a member of ASIS International where he holds the designation of Certified Protection Professional (CPP) and is currently the chairman of the Hospitality, Entertainment and Tourism Security Council as well as being an active member of the Gaming and Wagering Protection Council. He is actively involved in the Northern Nevada and Las Vegas Chapters as well as the international security community. He is also a member of the International Association of Certified Surveillance Professionals (IACSP) where he holds the designation of Certified Surveillance Professional (CSP) and is a member of the International Association of Professional Security Consultants (IAPSC). He is a subject matter expert and track advisor for the American Gaming Association.

In addition, Alan is an instructor for the University of Nevada at Reno in the Gaming Management Program and at UNLV for the International Gaming Institute in security and surveillance applications. He is frequently requested to present sessions at international security conferences and for various organizations throughout the country. Further, he is frequently called upon to serve as a forensic security consultant (expert witness) in gaming, hospitality, retail, bars and nightclubs, and multi-unit housing environments nationally and in Nevada. His practice areas include forensic consulting, management consulting, major incident management, policy and procedure development as well as conducting tailored training programs for gaming operations.