Managing Quality

Operations 06.07
1. Auflage 2002
ISBN: 978-1-84112-221-2
Verlag: Wiley

Buch, Englisch, 144 Seiten, Format (B × H): 123 mm x 173 mm, Gewicht: 168 g

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

Autoren/Hrsg.

Zuckerman, Amy

Hamson, Ned

Inhaltsverzeichnis

Introduction to Express Exec

Quality Matters

What is Quality and Quality Management

Have People Always Been Interested in Quality and in Measuring it?

Quality Management and the E-Dimension: What's the Connection?

What are the Implications of Globalization on Quality?

The State of the Art of Quality

Quality In Practice: Case Studies

Key Concepts and Thinkers of Quality and Quality Management

Quality and Quality Management Resources

Ten Steps to Making it Work

Frequently Asked Questions (FAQs)

Index

Über Autor(innen)

AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead-author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation