Cross-Cultural Crisis Negotiations

International Perspectives
1. Auflage 2025
ISBN: 978-0-367-33707-0
Verlag: Routledge

Buch, Englisch, 248 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 383 g

A comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts.

Early chapters discuss prominent communication theories and discourse analysis models used to analyse interaction in crisis negotiation case studies. A central theme is the practice of "active listening", highlighting the crucial role of active listening in building rapport. Rapport is a communicational concept deemed essential to successful negotiations but is seldom defined. This book expands upon this concept in depth, providing relevant communication theories that can be applied to understanding the interactional processes in successful crisis negotiations. By presenting perspectives on crisis negotiation by scholars and practitioners engaged in vastly differing contexts, it is a robust guide to developing constructive crisis negotiation strategies in cross-cultural and cross-linguistic situations.

An essential read for students and practitioners in crisis negotiation who find themselves working in increasingly cross-linguistic and cross-cultural scenarios.

Zielgruppe

Postgraduate, Professional, and Undergraduate

Autoren/Hrsg.

Royce, Terry D.

Bowcher, Wendy L.

Zhao, Jing

Fachgebiete

• Sozialwissenschaften Soziologie | Soziale Arbeit Spezielle Soziologie Stadt- und Regionalsoziologie
• Geisteswissenschaften Geschichtswissenschaft Geschichtliche Themen Mentalitäts- und Sozialgeschichte
• Interdisziplinäres Wissenschaften Wissenschaften Interdisziplinär Regionalwissenschaften, Regionalstudien
• Sozialwissenschaften Ethnologie | Volkskunde Volkskunde

Inhaltsverzeichnis

PART 1 – Communication and Crisis Negotiation

1. Crisis Negotiation as Communication: Perspectives from Language and Communication Theories

2. Crisis Negotiation as Communication: Interactional Exchange, Staging, and Context

3. Rapport in Crisis Negotiations: A Systematic Review

PART 2 –Perspectives on Crisis Negotiation in Diverse Communities

4. Communicative Tools for Hostage and Crisis Negotiation: The Elaboration Likelihood Model of Persuasion

5. An Intercultural Perspective on De-Escalation Techniques for Aviation Security (AVSEC)

6. Negotiation Perspectives in Counter-Terrorism: A Community Engagement Approach in Australia

PART 3 – Crisis Negotiation in Practice

7. Lessons from the Negotiated Field: Reflections by a Police Negotiator in Multicultural Australia

8. Communication Features in Simulated Crisis Negotiation in the People’s Republic of China

9. Practical Perspectives on Crisis Negotiations in the People’s Republic of China

10. Management in International Kidnap/Hostage Negotiations: Lessons from the Field

Über Autor(innen)

Terry D. Royce is Executive Director at Forlingua Forensic Linguistic Services Pty. Ltd. and Yunshan Chair Professor at the Guangdong University of Foreign Studies, China.

Wendy L. Bowcher is Honorary Professor at Macquarie University, Australia. She previously held positions at Sun Yat-sen University and Tokyo Gakugei University and has worked as a consultant forensic linguist in Australia.

Jing Zhao is Professor of Linguistics at Sun Yat-sen University, China.