Collaborative Process Improvement

With Examples from the Software World
1. Auflage 2007
ISBN: 978-0-470-08460-1
Verlag: Wiley

Buch, Englisch, 200 Seiten, Format (B × H): 178 mm x 254 mm, Gewicht: 391 g

This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization’s day-to-day processes at every level.

Autoren/Hrsg.

Yeakley, Celeste Labrunda

Fiebrich, Jeffrey D

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik

Inhaltsverzeichnis

List of Figures.

Preface.

How to Read This Book.

Introduction.

Special Thanks and Acknowledgments.

Chapter 1. Your World-Understanding Your Situation and Preparing First Steps.

Chapter 2. Welcome to the World-Establishing Advocates and Champions.

Chapter 3. Drawing Your Map-Initiating your CPI Program.

Chapter 4. World Vision-Training the Organization.

Chapter 5. World Views-Addressing the Capital Q.

Chapter 6. Around the World-Acknowledging Cultural Diversity.

Chapter 7. Move Your World-Managing Change.

Chapter 8. Rock Your World-Encouraging Process Perpetual Motion.

Chapter 9. Your World of Influence-Sneezing and Spreading the Improvement Virus.

Chapter 10. World Climate-Checking for Vital Signs.

Chapter 11. World Health-Evaluating Progress.

Chapter 12. World News-Rewarding and Recognizing Work.

Chapter 13. Modern World-Building Meaningful Quality Pictures.

Chapter 14. One World-Uniting Your Change Maps with the New World View.

Definitions.

Acronyms.

References and Resources.

Index.

Über Autor(innen)

Celeste LaBrunda Yeakley is an organizational leader with more than twenty years of experience in software/systems engineering and process improvement. Her career has spanned small to large companies including Motorola, Dialogic Corp. Dell Inc., and the University of Texas' Applied Research Laboratories. She is a broad-based team player with a proven skill set in focusing teams with creative and innovative business planning processes. She is accomplished in business strategy, business planning, team/project management (certificate in Software Project Management), software capability enhancements, and organizational leadership.

Jeffrey D. Fiebrich is Software Quality Manager for Freescale Semiconductor. He is a member of the American Society for Quality (ASQ) and has received ASQ certification in Quality Auditing and in Software Quality Engineering. During his twenty-year career, he played significant roles in leading organizations in ISO, Capability Maturity Model, and Capability Maturity Model Integrated efforts in the United States, Europe, Mexico, Romania, Asia, and India.