The AMA Handbook of Business Documents

Guidelines and Sample Documents That Make Business Writing Easy
Erscheinungsjahr 2011
ISBN: 978-0-8144-1769-0
Verlag: HarperCollins Leadership

Buch, Englisch, 224 Seiten, Format (B × H): 191 mm x 235 mm, Gewicht: 428 g

Your company’s identity, products, services, and strengths are all represented by its written communications. From business plans and sales presentations to newsletters and e-mail marketing, the way the company comes across on a page or screen can make the difference between big success and big trouble.The AMA Handbook of Business Documents takes the guesswork out of preparing firstclass written pieces of every type. Packed with dozens of sample documents and practical tips, this handy guide is everything you need to create: - Proposals - Memos - E-mails - Press releases - Collection letters - Speeches - Technical, research and lab reports - Sales letters - Policies and procedures - Warning letters - AnnouncementsSuited equally to executives, entrepreneurs, managers, and administrative staff anyone charged with putting a business’s intentions into words The AMA Handbook of Business Documents is a versatile, powerful, and indispensable toolbox.

Autoren/Hrsg.

Wilson, Kevin

Wauson, Jennifer

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Office Management, Büroorganisation

Inhaltsverzeichnis

C O N T E N T S INTRODUCTION vii ACKNOWLEDGMENTS ix SAMPLE BUSINESS DOCUMENTS Abstracts, 1 Acceptance Letter, 3 Acknowledgment Letter, 5 Adjustment Letter, 7 Announcement Letter, 9 Annual Report, 11 Application Letter, 18 Brochures, 20 Business Letter, 25 Business Letter Writing Style, 28 Business Letter Format, 28 Business Plan, 33 Collection Letter, 42 Commendation Letter, 44 Complaint Letter, 46 Cover Letters, 48 Directives, 50 Email, 52 Endorsement Letter, 54 Forms, 57 Fund-Raising Letter, 60 Grant Proposals, 62 Instructions, 70 Introductions, 72 Inquiry Letter, 74 Job Descriptions, 77 Job Offer Letter, 79 Meeting Agenda, 81 Meeting Minutes, 82 Corporate Minutes, 82 Corporate Resolutions, 83 Memorandum, 85 Mission Statements, 86 Newsletters, 87 Newsletter Articles, 90 Notices, 91 Permission Letter, 95 Policies, Rules, or Guidelines, 98 PowerPoint Presentations, 100 Planning a Presentation, 102 Press Releases, 105 Procedures, 107 Progress Reports, 110 Proposals, 114 Questionnaires and Surveys, 125 Reference Letters, 129 Refusal Letter, 131 Reports, 133 Memorandum Report, 133 Letter Report, 133 Short Report, 133 Formal Report, 134 Request Letters, 145 Research Report, 147 Resignation Letter, 150 Résumés, 152 Sales Letters, 156 Seasonal Correspondence, 160 Specifications, 162 Speeches and Oral Presentations, 166 Summaries, 172 Termination of Employment Letter, 176 Training Manual, 178 Trip Report, 192 User Guide, 193 Warning Letter, 200 Web Sites, 202 White Papers, 205

Über Autor(innen)

Kevin Wilson (Acworth, GA) is an instructional designer, training consultant, and vice president of Videologies, Inc., which specializes in training administrative professionals. Jennifer Wauson (Acworth, GA) is a training consultant, project manager, and president of Videologies, Inc. They are the authors of Administrative Assistant’s and Secretary’s Handbook (978-0- 8144-0913-8) and The AMA Handbook of BusinessWriting (978-0-8144-1589-4).