Buch, Englisch, 168 Seiten, Format (B × H): 150 mm x 250 mm, Gewicht: 248 g
Buch, Englisch, 168 Seiten, Format (B × H): 150 mm x 250 mm, Gewicht: 248 g
ISBN: 978-1-118-31709-9
Verlag: Wiley-Blackwell
Historically, the need for communication skills was not particularly emphasized in engineering education. However, recent studies show that clear, spoken communication is an essential competency for an engineer. This book introduces key principles of communication that support clear exchanges in a technical context. Using self-assessment tools and practical examples, as well as engineering-specific case studies, the book helps engineers develop effective communication and presentation skills, allowing them to successfully respond to technical challenges in day-to-day engineering jobs.
Autoren/Hrsg.
Weitere Infos & Material
PREFACE xiii
ACKNOWLEDGMENTS xxi
SECTION I LEARNING THE BASICS 1
1 LEARNING TO DRIVE YOUR COMMUNICATIONS 3
Communication Microskills Model 4
Why are Microskills Important as a Basis for Communication in Engineering? 4
How Do MicroskillsWork? 6
How will I Learn the Microskills? 7
What's in it for Me? 7
Why this Works 7
The Importance of a Practice-Based Model 8
2 WHAT DOES IT MEAN TO BE AN EFFECTIVE ENGINEERING COMMUNICATOR? 11
Shared Basis of Engineering Communication Exchanges Defined 13
Space, Face, and Place Spectrum Defined 15
Contextual Integration of Shared Communication Spaces 15
Check In 16
3 YOUR NATURAL STYLE OF COMMUNICATION 17
What are the Strengths of Your Natural Style? 17
Natural Style of Communication Defined 18
Contextual Integration of Your Natural Style 20
4 HOW SELF-UNDERSTANDING LEADS TO DEVELOPMENT OF EMOTIONAL INTELLIGENCE 23
Self-Understanding Microskills Defined 25
Self-Awareness 25
Self-Regulation 25
Self-Motivation 25
Empathy 26
Social Attention and Focus 26
Contextual Integration of Self-Understanding 26
5 DEVELOPING EMOTIONAL INTELLIGENCE 29
Emotional Intelligence Defined 31
Check In 33
Contextual Integration of Emotional Intelligence 34
6 AFFECT CHANGES YOUR COMMUNICATION 35
Affect Defined 38
Affect Defined in Everyday Language 39
Check In 39
Contextual Integration of Affect 40
7 AFFECT PROCESSING: THE HIDDEN KEY TO CLEAR COMMUNICATION 41
Internal Affect Processing Defined 42
External Affect Processing Defined 42
Balanced Affect Processing Defined 43
Affect Processing in Overdriven, Disconnected, and Clear Ranges 44
Overdriven Affect Response 44
Overdriven Affect Processing Defined 44
Overdriven Affect Processing Analogy 44
Overdriven Affect Processing Impacts on Engineering Communication 45
Disconnected Affect Response 45
Disconnected Affect Response Defined 46
Disconnected Affect Processing Analogy 46
Disconnected Affect Processing Impacts on Engineering Communications 46
Clear Affective Response 47
Clear Affective Response Defined 47
Clear Affective Response Analogy 47
Clear Affective Response Impacts on Engineering Communication 48
Contextual Integration of Affect Processing 49
SECTION II TAKING IT TO WORK 51
8 I, YOU, AND THE TEAM 53
"I" Statements Defined 54
Check In 55
Contextual Integration of "I" Statements 55
Opaque "I" Statements: An Example 56
Opaque "I" Statements Defined 56
Contextual Integration of Opaque "I" Statements 56
Misplaced "You" Statements: Examples 57
Misplaced "You" Statements Defined 57
Contextual Integration of Misplaced "you" Statements 57
Misplaced Team Statements 58
Misplaced "Team" Statements Defined 58
Contextual Integration of Misplaced "Team" Statements 58
You and We Complete the Exchange 59
Appropriate "You" Statements Defined 59
Good Communication: "We" Statements--Examples 60
Appropriate "We" Statements Defined 60
Check In 61
9 PAYING ATTENTION WITH ATTENDING BEHAVIORS 63
Verbal Communication Defined 65
Nonverbal Communication Defined 66
Nonverbal Attending Behavior for the Speaker: Soler 67
Nonverbal Attending Behavior for the Listener: Recap 68
Check In 69
Contextual Integration of Attending Behaviors 71
Check In 72
10 SHAPE YOUR COMMUNICATIONS USING OPEN AND CLOSED QUESTIONS 73
Open and Closed Questions Defined 74
Check In 75
Contextual Integration of Open and Closed Questions 76
Check In 77
11 MOVE INTO MULTIPLE DIMENSIONS WITH MULTIMODAL ATTENDING 79
Multimodal Attending Defined 81
Sensory Processing Defined 82
Affective Processing Defined 82
Cognitive Processing Defined 82
Check In 83
Contextual Integration of Multimodal Attending 84
SECTION III MAKING IT REAL 87
12 DEVELOP FLUENCY WITH ENCOURAGING, PARAPHRASING, AND SUMMARIZING 89
Encouraging Defined 90
Paraphrasing Defined 90
Summarizing Defined 91
Encouragers to Use 93
Nonverbal 93
Verbal 93
Paraphrasing Skills to Use 93
Summarizing Skills to Use 93
Adding Affect to Encouragers, Paraphrasing, and Summarizing 94
13 CLOSE THE LOOP WITH REFLECTION OF FEELING 97
Reflection of Feeling in the Dialog between Lisa and Nestor 98
What Happens when Feelings are not Reflected 98
Tracking Reflection of Feeling 99
Benefits of Tracking Reflection of Feeling 99
Feedback Loops that Balance Feeling and Thinking: Accurate Reflection of Feeling 100
14 THE SIX-STEP CYCLE 105
Six-Step Cycle for Interpersonal and Technical Communications 107
Engineering Project Scenario Revisited 109
Step One: Identify Context 109
Step Two: Define the Problem 109
Step Three: Define the Goals 109
Step Four: Generate Alternates 110
Step Five: Take Action 111
Step Six: Iterate 111
Check In 112
SECTION IV TAKING THE LEAD 113
15 WORKING WITH CONFRONTATION AND CONFLICT NEGOTIATION 115
Confrontation 115
How to Clear Obstacles Using Conflict Negotiation 121
Conflict Negotiation Rules 124
16 BECOMING AN INTENTIONAL ENGINEER 135
BIBLIOGRAPHY 139
INDEX 141
