Mass Notification and Crisis Communications

Planning, Preparedness, and Systems
1. Auflage 2011
ISBN: 978-1-4398-7438-7
Verlag: Taylor & Francis

Buch, Englisch, 550 Seiten, Format (B × H): 163 mm x 236 mm, Gewicht: 1066 g

Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound research, real-world case studies, and the author’s own experiences, Mass Notification and Crisis Communications: Planning, Preparedness, and Systems helps emergency planning professionals create a crisis communications plan that works by establishing upfront relationships with responders, enacting protocols, and utilizing technology to effectively message the intended audience.

Providing communication best practices to professionals, the book:

Reviews the challenges organizations face with communications in the face of various types of disasters
Helps to outline the target audience of the communiqué
Describes different communication techniques used throughout history during peace and wartime
Provides methods for getting the right message across the first time
Explores how social media can be a powerful tool in message dissemination
Examines the legal landscape to ensure managers are in compliance with international, federal, state, and local regulatory requirements

Aligned with the U.S. Department of Homeland Security’s National Emergency Communications Plan—as well as the U.S. strategic plan to improve emergency response communications—the book provides recommendations to key decision makers given all considerations that must be weighed and factored in during a crisis.

Zielgruppe

Security managers, emergency management and business continuity professionals, and building managers.

Autoren/Hrsg.

Walker, Denise C

Fachgebiete

• Sozialwissenschaften Politikwissenschaft Militärwesen Zivil- und Katastrophenschutz
• Interdisziplinäres Wissenschaften Wissenschaften: Forschung und Information Risikobewertung, Risikotheorie
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Feuerwehr, Rettungsdienst, Katastrophen- und Zivilschutz
• Sozialwissenschaften Politikwissenschaft Militärwesen Friedenssicherung, Krisenintervention

Inhaltsverzeichnis

History of Communications
Disaster Communications—Two-Way Conversations
Dynamics of Communications and Concepts of Operations
Challenges to Effective Communications
Changing Realities in Emergency Communications
Emergency Communications Framework
A Crisis Occurs … Now What?
International, Federal, State, and Local Laws, Regulations, Systems, Plans, and Structures
Ripple Effect of Social Media and Social Networking
Solutions—Some Solutions Are Better than None
Learning Your Systems Requirements
Picking a Solution That Fits
Effective Communication Plans
Getting the Message Right the First Time
Prepare to Prosper
Conclusions
Appendix A: List of Acronyms
Appendix B: Sample Mass Notification System Activation and
Criteria Guidance Sheet
Appendix C: Sample Messages
Appendix D: List of Questions to Ask a Vendor before You Buy
Appendix E: Sample Social Media Strategy
Appendix F: Emergency Call Numbers
Glossary
Additional Resources
Index

Über Autor(innen)

Denise Chatam Walker, Ph.D. is the Chief Emergency Management Officer for the Lone Star College System in The Woodlands, Texas.