The Business-Oriented CIO

A Guide to Market-Driven Management
1. Auflage 2008
ISBN: 978-0-470-27812-3
Verlag: Wiley

Buch, Englisch, 272 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 554 g

The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.

Autoren/Hrsg.

Tillmann, George

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensführung
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware SAP

Inhaltsverzeichnis

Preface.

Acknowledgements.

Part One: The Fundamentals.

Chapter 1. In Search of Overhead Heroes.

Chapter 2. It Governance.

Chapter 3. It Strategy and Planning.

Chapter 4. Portfolio Management.

Part Two: Learning from the Best.

Chapter 5. Customer Management.

Chapter 6. Market Intelligence.

Chapter 7. Service-Offering Management.

Chapter 8. Performance Management.

Part Three: Pushing the Envelope.

Chapter 9. Organizational Competencies.

Chapter 10. In Search of Customer Service.

Chapter 11. Local Heroes.

Index.

Über Autor(innen)

George Tillmann is a former Booz Allen Hamilton partner, CIO, and management consultant. He has helped nearly 100 IT organizations worldwide and is the author of more than two dozen articles on information technology management appearing in publications such as CIO, Strategy + Business, Optimize, and Computerworld. He currently splits his time between writing and working as a private consultant.