People Skills

5th Auflage 2021
ISBN: 978-1-352-01224-8
Verlag: Bloomsbury Publishing PLC

Buch, Englisch, 328 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 499 g

Reihe: Bloomsbury 3PL

This popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. The book is divided into three key areas of people skills development. Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice, and exercises that stimulate and challenge the reader.

Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.

Autoren/Hrsg.

Thompson, Neil

Fachgebiete

• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Soziale Arbeit/Sozialpädagogik, Theorie und Methoden
• Sozialwissenschaften Pädagogik Pädagogik Philosophie der Erziehung, Bildungstheorie

Inhaltsverzeichnis

Introduction.- Part I: Personal effectiveness.- 1. Self-awareness.- 2. Time management.- 3. Stress management.- 4. Information management.- 5. Assertiveness.- 6. Beating the bully.- 7. Using supervision.- 8. Being creative.- 9. Continuous professional development.- 10. Being realistic and resilient.- Part II: Interaction skills.- 11. Valuing diversity.- 12. Verbal communication.- 13. Nonverbal communication.- 14. Written communication.- 15. Interviewing.- 16. Influencing skills.- 17. Leadership.- 18. Handling feelings.- 19. Managing conflict.- 20. Multidisciplinary working.- Part III: Intervention skills.- 21. Anti-discriminatory practice.- 22. Being systematic.- 23. Assessment.- 24. Planning.- 25. Decision making.- 26. Managing risk.- 27. Review and evaluation.- 28. Ending.- 29. Responding to trauma: promoting healing and recovery.- 30. Reflective practice.- Conclusion.

Über Autor(innen)

Dr Neil Thompson is an independent writer, educator and adviser with over 40 years’ experience of helping people tackle their problems and fulfil their potential. Formerly a university professor, he is currently involved in developing a range of online learning resources and managing the humansolutions portal (www.humansolutions.org.uk). His website and blog are at: www.NeilThompson.info.