Sharpe / Johnson Managing Conflict with Your Boss

1. Auflage 2011
ISBN: 978-1-118-15442-7
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 36 Seiten, E-Book

Reihe: J-B CCL (Center for Creative Leadership)

As individuals, we can be creative and ambitious in our personallives and in our professional lives. But individual effortscan't always match the energy and productivity of a group.Cultures, societies, clubs, schools, and militaries arose out ofour need to band together for mutual support. Organizations werecreated to deal more effectively with the environment--boththe natural world and the world of work. But there is a trade-offwhen we move from individual contributions to group efforts: therelationships necessary for working together can spawnconflict.
In organizations, tensions between individuals need to be defused,or focused in order to find productive solutions to problems. Thisis especially critical when conflict arises between people atdifferent levels in the organization, such as when you are having aconflict with your boss. These tensions aren't easy tohandle. Conflict can generate discomfort, anger, and ineffectivebehavior. Feelings such as fear and resentment can rise to thesurface. Organizational issues such as unclear lines of authority,power, politics, and ineffective support systems also come intoplay.
Although these internal and external factors create a rich andcomplicated landscape for conflict to flourish, a conflict withyour boss doesn't necessarily spell the end of your careerwith an organization. There are steps you can take to gainperspective on conflict and to manage the conflict so that itfocuses your energy and your boss's energy on the needs ofthe organization, moving both of you toward a more productiveworking relationship.

Autoren/Hrsg.

Sharpe, Davida

Johnson, Elinor

Inhaltsverzeichnis

7 What Is Conflict?
7 Why Managing Conflict Is Important
10 Managing Conflict with Your Boss
Clarifying Expectations
Sharpening Your View
24 Lessons of Experience
25 Seven Steps toward Managing Conflict
28 Suggested Readings
29 Background
30 Key Point Summary

Über Autor(innen)

This series of guidebooks draws on the practical knowledge that theCenter for Creative Leadership (CCL) has generated, sinceits inception in 1970, through its research and educationalactivity conducted in partnership with hundreds of thousands ofmanagers and executives. Much of this knowledge is shared-in a waythat is distinct from the typical university department,professional association, or consultancy. CCL is not simply acollection of individual experts, although the individualcredentials of its staff are impressive; rather it is a community,with its members holding certain principles in common and workingtogether to understand and generate practical responses to today'sleadership and organizational challenges.
The purpose of the series is to provide managers with specificadvice on how to complete a developmental task or solve aleadership challenge. In doing that, the series carries out CCL'smission to advance the understanding, practice, and development ofleadership for the benefit of society worldwide.
Davida Sharpe is a senior faculty member at CCL, and hasworked with such organizations as Verizon Communications, CatholicHealthcare Partners, and the Sara Lee Corporation. During her eightyears at CCL she has also served as worldwide director ofCCL's Leadership Development Program (LDP)¯®and Foundations of Leadership program, in which she developedprocesses and content related to the challenge of conflictmanagement. She holds an M.S. in counseling from North CarolinaA&T State University.
Elinor Johnson is a senior faculty member at CCL withmore than sixteen years of experience as a trainer and as aconsultant in the areas of organizational and leadership assessmentand development. She has worked with such organizations as MerrillLynch, Xerox Corporation, ABC Daytime, AT&T Solutions, and manyothers. She holds an M.A. in organizational communication from WakeForest University.