Scudder / Patterson / Mitchell Have a Nice Conflict

How to Find Success and Satisfaction in the Most Unlikely Places
1. Auflage 2011
ISBN: 978-1-118-21927-0
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 240 Seiten, E-Book

How to successfully navigate and prevent conflict
From the publishers of the popular Strength DeploymentInventory, Have a Nice Conflict follows one man's fight torescue his sinking career. Sales manager John Doyle would considerhis career a success--he's his company's top revenue driver,and his take-charge attitude gets the job done. However, when he ispassed over for promotion--again--after losing two directreports, who cite his abrasive style as their reason for leaving,John is forced to reassess how he approaches his relationships.With the help of Mac, an expert in the art of RelationshipAwareness Theory, John learns the three stages of conflict, and howhe reacts in each.
Once John recognizes his own values and trigger points, as wellthose of other people, he becomes able to better navigate tersesituations, express his points in a way that resonates for otherpeople, and even avoid conflict altogether. Equipped with this newunderstanding of how other people interpret and react to conflict,John soon finds all the relationships in his life--both atwork and at home--improving.
* Reveals a practical understanding of how conflict reallyworks
* Shows how to recognize its initial stages of conflict, how tonavigate it better to diffuse a situation, and how to understandthe values of the other person to better frame your point forthem
* Provides guidance for moving beyond conflict to enhancerelationships
* Includes a five-step framework (anticipate, prevent, identify,manage, and resolve) and tools for locating conflict triggers inourselves and others
Anyone can profit from the tools in this book to understand andtake control over conflict.

Autoren/Hrsg.

Scudder, Tim

Patterson, Michael

Mitchell, Kent

Inhaltsverzeichnis

ACKNOWLEDGMENTS ix
ABOUT THE AUTHORS xi
Introduction 1
The Fable 3
Letter from John 199
John's Notebook 203
A summary of learning
Dr.Mac's Statement of Philosophy 219
A philosophical approach to learning as written from theperspective of Dr. MacWilson
Character Assessment Results 227
SDI assessment results for the characters featured inJohn's story

Über Autor(innen)

Tim Scudder, CPA, is the chief executive officer of PersonalStrengths USA and has consulted with the organizationaldevelopment, training, and human resources departments of manycorporate, government, education, and not-for-profit organizations.He is also the author of several experiential training programs.
Michael Patterson, Ed.D., is the vice president ofbusiness development at Personal Strengths USA and an adjunctprofessor in the doctoral program at Pepperdine University'sGraduate School of Education and Psychology. He began his career asa U.S. Army officer and then spent twenty years in a variety ofsales, marketing, and training roles in the pharmaceuticalindustry.
Kent Mitchell is the vice president of communications forPersonal Strengths USA. He is also an award-winning playwright andcopywriter, and for nearly ten years, ran an advertising designagency in the Los Angeles area.