Understanding Reference Transactions

Erscheinungsjahr 2002
ISBN: 978-0-12-587780-0
Verlag: Academic Press Inc

Buch, Englisch, 232 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 493 g

Reihe: Library and Information Science

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools.

- Powerful research models help explain what is happening in the reference transaction.

- Encompasses a comprehensive review of the research literature.

- Offers a unique systems analysis of the reference transaction.

- Includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

Autoren/Hrsg.

Saxton, Matthew L.

Richardson Jr., John V.

Richardson, John V.

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen

Inhaltsverzeichnis

The Multilevel Nature of Reference Service
Defining and Modeling Reference Service
Evaluating and Measuring Reference Service
Multilevel Modeling and Reference Service Evaluation
Data Analysis and Findings
Conclusions and Implications
Systems Analysis of the Reference Process
Appendices: Instruments, Descriptive Statistics, Correlation Matrices, Dependent and Independent Variables Used in the Study
Bibliography
Index

Über Autor(innen)

Matthew Saxton is an assistant professor at the Information School of the University of Washington. His career as a reference librarian includes working in academic, public, and special libraries. His research into reference service evaluation includes meta-analysis of previous studies and exploring the multi-level nature of data on reference service. He is a regular speaker at the RUSA National Institute. He received his doctoral degree in library and information science from UCLA.
John V. Richardson Jr. is professor of library and information science in the Graduate School of Education and Information Studies at the University of California, Los Angeles. His research specializes in two areas: general reference work, but especially knowledge-based applications and virtual libraries, and the history of education for librarianship. Recently, he has been working on two major studies: a biographical study of N. K. Krupskaya, L. B. Khavkina, and G. Derman during the formative era of Soviet education for librarianship (i.e., 1910-1928). The second study derives from the first; there is a scholarly need for a current bi-lingual dictionary of Russian-English LIS terminology. The author of eleven books, more than two-dozen nationally refereed articles and more than one hundred book reviews, he has won numerous awards from the Association for Library and Information Science Education and the American Library Association.