Runde / Flanagan Building Conflict Competent Teams

1. Auflage 2008
ISBN: 978-0-470-28796-5
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 256 Seiten, E-Book

Reihe: J-B CCL (Center for Creative Leadership)

Understanding how to cool down, slow down, and engage the naturallyoccurring conflicts among team members is critical to the ultimatesuccess of a team. With this book, your team and its members willgain a deeper understanding of how conflict emerges and how torespond in ways that will leverage conflicts to their advantage.Team members will learn the importance of establishing a safe teamclimate, agreeing on processes to guide interactions, and use ofconstructive communication skills in order to develop a conflictcompetent team.
As the authors say, conflict is not to be avoided, but embracedand explored. This often results in new, previously unimaginedopportunities, solutions and results. The authors include stories,interviews, and examples that provide entertaining and thoughtprovoking insights. They dedicate one chapter to techniques andprocesses for addressing team conflict that has gone awry. Rundeand Flanagan also include useful tips and tools for assessing yourteam?s current state of conflict competence and suggestions foraddressing the challenges of today?s virtual and geographicallydispersed teams.

Autoren/Hrsg.

Runde, Craig E.

Flanagan, Tim A.

Inhaltsverzeichnis

Preface.
1. A Team in Conflict.
2. Where Conflict Comes From, and Why It Is So Hard toManage.
3. Creating the Right Climate.
4. Constructive Communication.
5. Techniques for Staying on Track.
6. Special Cases: Global and Virtual Teams.
7. Getting Started on the Road to Conflict Competence.
Epilogue.
Resources.
References.
The Authors.
Index.

Über Autor(innen)

Craig E. Runde is director of new program development at theLeadership Development Institute at Eckerd College, St. Petersburg,Florida.
Tim A. Flanagan is director of custom programs at the LeadershipDevelopment Institute at Eckerd College, St. Petersburg,Florida.
The Center for Creative Leadership (CCL®) is a top-ranked,global provider of executive education that develops better leadersthrough its exclusive focus on leadership education and research.Founded in 1970 as a nonprofit, educational institution, CCL helpsclients worldwide cultivate creative leadership--the capacityto achieve more than imagined by thinking and acting beyondboundaries--through an array of programs, products, and otherservices. Ranked among the world's top providers of executiveeducation by BusinessWeek and the Financial Times, CCL isheadquartered in Greensboro, N.C., with campuses in ColoradoSprings, Colo.; San Diego, Calif.; Brussels, Belgium; andSingapore. Its work is supported by more than 500 faculty membersand staff.