Runde / Flanagan Becoming a Conflict Competent Leader

How You and Your Organization Can Manage Conflict Effectively
2. Auflage 2012
ISBN: 978-1-118-41722-5
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 320 Seiten, E-Book

Reihe: J-B CCL (Center for Creative Leadership)

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

Autoren/Hrsg.

Runde, Craig E.

Flanagan, Tim A.

Inhaltsverzeichnis

Preface to the Second Edition ix
1. The What and Why of Confl ict Competent Leaders 1
2. Understanding the Dynamics of Confl ict and Your Responses to It 25
3. Cool Down: Managing Your Emotions 67
4. Slow Down and Refl ect: Taking Time to Consider What Is Happening 83
5. Preventing Destructive Responses to Confl ict 97
6. Fostering Constructive Responses to Confl ict 155
7. Developing and Leading Confl ict Competent Teams 223
8. Creating Confl ict Competent Organizations 251
Epilogue 271
Resources 275
References 279
The Authors 285
Index 287
About the Center for Creative Leadership 297

Über Autor(innen)

Craig E. Runde is director of the Center for ConflictDynamics at Eckerd College, St. Petersburg, Florida.
Tim A. Flanagan is co-owner of Custom LeadershipSolutions, St.
Petersburg, Florida, and senior fellow at the Center forConflict Dynamics.
They are the coauthors of the first edition of Becoming aConflict Competent Leader, Building Conflict Competent Teams,and Developing Your Conflict Competence.