Rozemeijer / Bon Frameworks for IT Management

1. Auflage 2007
ISBN: 978-90-8753-177-5
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 146 Seiten

This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community.

English version available: September 2007,

Dutch, French, Japanese, Spanish, German available February 2008.

Autoren/Hrsg.

Rozemeijer, Eric

Bon, Jan

Inhaltsverzeichnis

1;1 Introduction to frameworks;16
2;2 Inventory of relevant frameworks ;18
3;3 How can frameworks be applied in IT Service Management;20
4;4 An ‘umbrella framework’ for Information Management;24
4.1;4.1Quality Management and Business Process Management;24
4.2;4.2Quality Improvement;26
4.3;4.3IT Governance;27
4.4;4.4Information Management;27
4.5;4.5Project Management;29
5;5 Description of the frameworks ;34
6;6 TQM – Total Quality Management;36
6.1;6.1Description and core graphics;36
6.2;6.2Relevance to IT management;38
7;7 EFQM – the European Foundation for Quality Management Excellence Model;40
7.1;7.1Description and core graphics;40
7.2;7.2Relevance to IT management;42
8;8 ISO 9000 – Quality Management Systems;44
8.1;8.1Description and core graphics;44
8.2;8.2Relevance to IT management;46
9;9 ISO/IEC 20000 – ITSM standard;48
9.1;9.1Description and core graphics;48
9.2;9.2Relevance to IT management;51
10;10 TOGAF™ – The Open Group Architecture Framework;52
10.1;10.1Description and core graphics;52
10.2;10.2Relevance to IT management;54
11;11 TickIT – Quality management for IT;56
11.1;11.1Description and core graphics ;56
11.2;11.2Relevance to IT management;58
12;12 ISO/IEC 19770 Software Asset Management ;60
12.1;12.1Description and core graphics;60
12.2;12.2Relevance to IT management;62
13;13ISO/IEC 15504 – SPICE;64
13.1;13.1Description and core graphics;64
13.2;13.2Relevance to IT management ;65
14;14 ISO/IEC 27001 – Information Security Management Systems;68
14.1;14.1Description and core graphics;68
14.2;14.2Relevance to IT management ;70
15;15CMMI;72
15.1;15.1Description and core graphics;72
15.2;15.2Relevance to IT management ;74
16;16Six Sigma;76
16.1;16.1Description and core graphics;76
16.2;16.2Relevance to IT management;79
17;17 eSCM-SP v2: eSourcing Capability Model for Service Providers, version 2;80
17.1;17.1Description and core graphics;80
17.2;17.2Relevance to IT management;83
18;18 IT Balanced Scorecard – the management system for strategic performance and results;84
18.1;18.1Description and core graphics;84
18.2;18.2Relevance to IT management ;86
19;19 AS 8015-2005 – Australian Standard for Corporate Governance of IT;88
19.1;19.1Description and core graphics;88
19.2;19.2Relevance to IT management ;90
20;20CobiT;92
20.1;20.1Description and core graphics;92
20.2;20.2Relevance to IT management ;95
21;21 M_o_R – Management of Risk;96
21.1;21.1Description and core graphics;96
21.2;21.2Relevance to IT management ;98
22;22 Generic Framework for Information Management;100
22.1;22.1Description and core graphics;100
22.2;22.2Relevance to IT management;102
23;23ITIL version 3;104
23.1;23.1Description and core graphics;104
23.2;23.2Relevance to IT management;109
24;24 BiSL – the Business Information Services Library;112
24.1;24.1Description and core graphics;112
24.2;24.2Relevance to IT management ;114
25;25 ISPL – the Information Services Procurement Library;116
25.1;25.1Description and core graphics;116
25.2;25.2Relevance to IT management;118
26;26 eTOM – the enhanced Telecom Operations Map;120
26.1;26.1Description and core graphics;120
26.2;26.2Relevance to IT management;122
27;27 ASL – the Application Services Library;124
27.1;27.1Description and core graphics;124
27.2;27.2Relevance to IT management ;126
28;28 MSP – Managing Successful Programmes;128
28.1;28.1Description and core graphics;128
28.2;28.2Relevance to IT management ;130
29;29 PRINCE2 – PRojects IN Controlled Environments;132
29.1;29.1Description and core graphics;132
29.2;29.2Relevance to IT management ;135
30;30 PMBoK – the Project Management Body of Knowledge;136
30.1;30.1Description and core graphics;136
30.2;30.2Relevance to IT management ;137
31;31 IPMA Competence Baseline;140
31.1;31.1Description and core graphics;140
31.2;31.2Relevance to IT management ;143
32;32 Company specific standards;144