Virtual Coaching to Improve Group Relationships

Process Consultation Reimagined
1. Auflage 2020
ISBN: 978-0-367-40374-4
Verlag: Productivity Press

Buch, Englisch, 234 Seiten, Format (B × H): 178 mm x 254 mm, Gewicht: 453 g

Process consultation, invented by Edgar Schein, is both a skill and an organization development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction. Just as facilitators devote their time to (in one word) asking, process consultants devote their time to (in one word) watching—at an expert level. As a change effort, process consultation is a concerted effort to help members of a group work together more effectively. For that reason, the word "process" in this context should be interpreted to mean "interpersonal interaction in small groups."

Historically, process consultation has focused attention on face-to-face groups and their group dynamics. But times are changing. More work is done online or in blended (online and onsite) groups than face-to-face alone. A 2017 survey of over 25,000 workers in 12 countries revealed that 62% of global workers are now working flexibly—with some residential work and some virtual work. The same survey found that workers believe that flexible work arrangements make them more productive and that 48% of survey respondents reported that their virtual interactions include representatives of other cultures. It is true that, for workers who can discipline themselves and manage distractions at home, virtual work can be more productive when commuting time is eliminated and workplace distractions are minimized. Virtual work has the advantage of reducing the need for childcare, slashing work wardrobe costs, and cutting unproductive, stressful commuting time.

Despite how modes of working together have changed over the years—ranging from face-to-face to some degree of virtual (video conference, audio conference, print-only collaboration, and many blended combinations)—and the growing need for finding ways to help people work together more effectively, there has been no practical guideline of process consultation in a virtual or mixed work setting since Schein’s process consultation initially focused on group dynamics in face-to-face settings. Therefore, this book aims to provide practical approaches to process consultation, helping group members discover more effective ways of working together in blended virtual/residential and cross-cultural settings.

Essentially, this book provides a practical, how-to guide for virtual coaching, using step-by-step procedural approaches, cases, and helpful platforms/technologies and tools. It also provides information about how to use technology to support the process of improving virtual or mixed group relationship.

Zielgruppe

Professional and Professional Practice & Development

Autoren/Hrsg.

Rothwell, William J.

Park, Cho Hyun

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Projektmanagement
• Mathematik | Informatik EDV | Informatik Informatik Virtuelle Realität, Erweiterte Realität
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmenskultur, Corporate Governance
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
• Mathematik | Informatik EDV | Informatik Betriebssysteme Virtuelle Maschinen, Virtualisierung
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien

Inhaltsverzeichnis

Preface Acknowledgments About the Authors Advance Organizer I: Introduction to Virtual Group Coaching 1: What is Traditional Process Consultation and Virtual Coaching to Improve Group Dynamics? 2: Change Models to Guide Virtual Group Coaching II: Steps of Virtual Group Coaching 3: Entry: Marketing Virtual Group Coaching 4: Start-Up: Negotiating Virtual Group Coaching 5: Diagnosis: Assessing Virtual Group Dynamics and Providing Feedback 6: Action Planning: Engaging Clients in the Virtual Group Coaching Process 7: Interventions: Helping Clients Improve Group Dynamics and Group Results Using Technology 8: Evaluation, Separation, and Adoption: Helping Clients Make Virtual Group Coaching What They Do All the Time III: Special Topics in Virtual Group Coaching 9: Virtual Group Coaching Using Positive Change 10: Social Network Analysis in Virtual Group Coaching 11: The Future and Virtual Group Coaching 12: Summary Index

Über Autor(innen)

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow is a Professor in the Masters of Professional Studies in Organization Development and Change program and also in the Ph.D. program, Organization Development emphasis, of Workforce Education and Development at The Pennsylvania State University. He can be contacted by email at [e-mail]. He has authored, coauthored, edited or coedited 110 books since 1987. His recent books include Innovation Leadership (Routledge, 2018), Improving Human Performance, 3rd ed. (Routledge, 2018), Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation (CRC Press, 2017), Marketing Organization Development Consulting: A How-To Guide for OD Consultants (CRC Press, 2017), Assessment and Diagnosis for Organization Development: Powerful Tools and Perspectives for the OD practitioner (CRC Press, 2017).