Buch, Englisch, 272 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 554 g
Buch, Englisch, 272 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 554 g
Reihe: J-B US non-Franchise Leadership
ISBN: 978-0-470-87681-7
Verlag: Wiley
To manage business operations - let alone innovate - amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks - in the teams, processes and experts that comprise them.
Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.
Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The "how-to"/"how-act" guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer - the conversation.
Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today's thorny problems:
* Accelerating New Product Development and Market and Segment Innovations
* Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
* Overcoming Information Overload (Focus on Social Media)
* Smoothing Executive Transitions and Succession Planning
* Smoothing Team Transitions
* Spreading Insight across Geographies and Network Partners
* Tapping into Sales Insights
The next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. Sharing Hidden Know-How makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off. Viewed from above, this important book is itself a conversation between Kate Pugh's basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.
-- David Kantor, director, Kantor Institute; author, Reading the Room (Jossey-Bass, 2012)
"[This] book addresses one of the time-honored problems in organizations: 'How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets?' Technology, we now know, is not the answer--human discussion is. [Pugh] tells you how to structure and facilitate these important conversations."
--Thomas H. Davenport, President's distinguished professor of IT and Management, Babson College; author of Analytics at Work and Thinking for a Living.
"In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books."
--Larry Prusak, author, Working Knowledge; visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA
"[This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts."
--Stephen Denning, author, The Leader's Guide to Radical Management and The Secret Language of Leadership
"Leaders have long known that the 'know-how' of experienced teams is key to their organizations' ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness. [This book] provides a practical approach to addressing
Autoren/Hrsg.
Weitere Infos & Material
Foreword by Nancy M. Dixon.
Introduction.
Chapter 1: Knowledge Jam Rationale: Solving Thorny Problems.
What's Not Working?
Blind Spots.
Mismatches.
Knowledge Jails.
Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture.
Chapter 2: Knowledge Jam Basics.
Step 1: Select.
Step 2: Plan.
Step 3: Discover/Capture.
Step 4: Broker.
Step 5: Reuse.
Chapter 3: Discipline 1: Facilitation.
The Facilitator's Mandate.
1. Facilitating the Select Step.
2. Facilitating the Plan Step.
3. Facilitating the Discover/Capture Step.
4. Facilitating the Broker Step.
5. Facilitating the Reuse Step.
Chapter 4: Discipline 2: Conversation.
Posture of Openness.
Pursuit of Diversity.
Practices of Dialogue.
Chapter 5: Discipline 3: Translation.
Brokers' Motivators.
Brokering Basics.
Chapter 6: Bespeckled, Married, and Emancipated.
Boundary-Spanning.
Surfacing Usable Insight.
Putting Knowledge to Work.
Chapter 7: Knowledge Jam Heritage: Prequel to the Three Disciplines.
Intelligence Acquisition.
Organizational Learning.
Sidebar: Structural Dynamics: Strategically Simulating Diversity.
Collaboration Technology.
Chapter 8: Comparing Knowledge Jam to Other Knowledge-Capture Methods.
A Facilitation-Conversation-Translation Scale.
Chapter 9: Building a Knowledge Jam Practice.
Building a Business Case and Selling Knowledge Jam.
Sidebar: The Price Is Right!
Cultivating Knowledge Jam Facilitators.
Measuring and Promoting Success.
Chapter 10: Knowledge Jam for Leading Change and Leveraging Social Media.
Using Knowledge Jam for Leading Change.
Sidebar: Jamming in the Boardroom--Shared Insight in Action.
Knowledge Jam for Business Transformation and Social Media.
Chapter 11: An Invitation.
Why Knowledge Jam (and other forms of Knowledge Elicitation) will take off.
You Have Your Toolkit.
More Than a Business Tool.
Appendices.
A: Knowledge Types.
B: Knowledge Jam Templates.
C: Glossary of Terms.
D: Case Studies.
Institute for Healthcare Improvement (Healthcare Quality Improvement Nonprofit).
Forest Bioproducts Research Institute (New Energy Institute).
E: Knowledge Jam Practice FAQs.
Notes.
Acknowledgments.
The Author.
Index.
