Buch, Englisch, 60 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 1241 g
Framework Development, Empirical Applications and Methodological Support
Buch, Englisch, 60 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 1241 g
Reihe: SpringerBriefs in Information Systems
ISBN: 978-3-319-03250-4
Verlag: Springer International Publishing
This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.
Zielgruppe
Research
Autoren/Hrsg.
Fachgebiete
- Wirtschaftswissenschaften Betriebswirtschaft Management Prozessmanagement
- Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Dienstleistungssektor & Branchen: Allgemeines
- Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
- Wirtschaftswissenschaften Betriebswirtschaft Management Forschung & Entwicklung (F&E), Innovation
Weitere Infos & Material
Exposition.- Research Background.- Research Approach.- Results.- Discussion.- Conclusion.
