Peters Human Error

Causes and Control
Erscheinungsjahr 2006
ISBN: 978-1-4200-0811-1
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 232 Seiten

Human error is regularly viewed as an inevitable part of everyday life. In many cases the results of human error are harmless and correctable, but in cases where injury and death can occur, reduction of error is imperative. An integration of useful how-to-do-it information, Human Error: Causes and Control covers theories, methods, and specific techniques for controlling human error. It provides ideas, concepts, and examples from which selections can be made to fit the needs of a particular situation. Detailed, practical, and broad in scope, the book explores the field of human error, including its identification, its probable cause, and how it can be reasonably controlled or prevented. Experts in human factors, design engineering, and law, the authors explore and apply known generic principles effective in the prevention of consumer error, worker fault, managerial mistakes, and organizational blunders. They discuss errors and their effects in our increasingly complex technological society and delineate how to devise a proper framework, select workable concepts and techniques, and then implement them. Exploring widespread applications of the techniques, the book illustrates how to achieve a fully integrated, process-compatible, comprehensive, user-effective, and methodologically sound model.

Zielgruppe

Ergonomics and human factor engineers, system safety engineers, industrial health, industrial engineers, design engineers, industrial managers, production engineers, risk managers, safety auditors, occupational hygienists, occupational therapists, organizational behavior consultants, occupation psychologists

Autoren/Hrsg.

Peters, George A.

Peters, Barbara J.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Arbeitsplatz, Arbeitsschutz, Gefahrstoffschutz

Inhaltsverzeichnis

Introduction
Scenarios
Caveats Data Collection
Introduction
Evidence-Based Data
Sources of Data
Clarification and Purification
Cautions
Caveats Risk Assessment
Introduction
Definitions
Classification Models
Worker (OHS) Risk Assessment
Assessment of Control Measures
Whistle-Blowing
Managerial Actions
Political Risk Assessment
Postmarket Considerations
Caveats Alternative Analytic Methods
Introduction
No Data Methods
Systems Integration Analysis
Successive Evaluations
Targeted Errors
Immediate Problem Resolution
Uncertainty Analysis
Exclusions
Caveats Behavioral Vectors
Introduction
General Approach
Basic Human Characteristics
Illustrative Personality Traits
Symptom Cross-Reference
Normalcy and Impairment
Neuropsychological Test Evaluation
Caveats
Countermeasures (Remedies)
Introduction
General Principles
Specific Countermeasures
Pragmatism
Caveats Human Factors Design Guidelines
Introduction
Methodology
Illustrative Guidelines
Self-Governance
Caveats Testing and Functional Validation
Introduction
General Principles
Illustrative Tests
Cautions
Caveats Managerial Errors
Introduction
Error vector analysis
Error-Prone Managers
Analytic Techniques
Psychological Risk Assessment
Conduct Clusters
Overlays
Caveats Institutional and Organizational Errors
Introduction
Institutional Errors
Common Viewpoints
Mind-Set
Perceptual Errors
Reciprocity
Open Loops
Motivation
Theoretical Risk
Leadership Errors
Organizational Culture
Supplemental Error Principles
ERP Teams
Cautions
Caveats Management Challenges
Introduction
Extended Error Traceability
Depersonalization
Incisive Restoration
Outsourcing
Intelligence
Error R&D
Contagion
Cognivitis and Linguistic Dystrophy
Rising Stars
Robotization
Error Detectives
Caveats
Professional Responsibility (Ethics)
Obligations and Duties
Useful Principles and Practice
The Nuremberg Code
Forensic Principles
Institutional Review Boards
Caveats Discussion Questions
Smart Robots
Flexible Workers
The Unguarded Saw
The Stairway
Acceptable Defects
Instinct
Anger
Fear
Decision Support
Problem Employees
Aircraft Control
The Zoo
Pedagogy
Surgical Errors
Epidural Errors
Averaging the Errors
Building Evacuation
Social Information
Pollution
Sea Spray
Robotized Humans
Energetics and Hardening
Howitzer Misfire
Safety Enhancement
Aircraft Munitions
Robotic Systems
Reactive Chemicals
Decisions
The Tour Route
Hole in the Ground
Close Call
Regional differences
The 5% Rule
One Keystroke From Danger
Things Happen
Stress and Mental Confusion
Space Station
Medical Mistakes
Oil Refinery Shortcomings
Unknown Probability of Catastrophic Events
Attention
Imitation
Stress-Induced Alcoholism
Cultural Norms
Cues and Memory Retrieval
Cognitive Memory
Linear Programming
Safe Exposure Levels
Multiple Causation
Attitude Matters References and Recommended Reading