Pang Successful Service Design for Telecommunications

A comprehensive guide to design and implementation
1. Auflage 2009
ISBN: 978-0-470-74082-8
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 360 Seiten, E-Book

Comprehensive reference to successful service design for thetelecommunications industry
Telecommunications companies operate in increasingly competitiveenvironments. The companies that survive and excel are thoseoffering the most compelling range of products and services. Theseservices are complex since they touch all aspects of business.Service design and implementation skills are therefore the key forstaying on top of the competition.
Successful Service Design for Telecommunications providesa comprehensive guide into service design and implementation. Theauthor provides a consistent approach to designing scalable andoperable processes that can be used when designing a variety oftechnologically based services; offering concepts, principles andnumerous examples that the readers can easily adapt to theirtechnological environment.
Key features:
* Defines what telecommunications services are from business,technical and operational perspectives
* Explains how telecommunications services can be implemented,including implementation strategies for both new serviceintroductions and enhancements to existing services
* The principles and management processes described can be usedon all telecommunications services (fixed, mobile, broadband andwireless) and technology (e.g. IT and Internet) based services
* Includes references to the current best practices and industrystandards and complements the eTom and the OSS/ BSS models proposedby the TeleManagement Forum
* Features numerous real-life scenarios and examples to supportthe discussion on the key concepts of service design
This book will be of interest to managers, service designers,project managers, IT professionals, operation managers and seniorexecutives who work in the telecommunications sector. Universitystudents studying telecommunications, IT and service sciencecourses will also find this text insightful.

Autoren/Hrsg.

Pang, Sauming

Über Autor(innen)

Sauming Pang is a Principal Consultant at Infosys Ltd. She has of hands-on experience on launching new products as well as an excellent understading of the software and service development life-cycle in the telecommunication industry, having worked with many telco clients and previously worked at Energis Communications Ltd and BT in areas such as Product & Services Development, System Integration and Verification & Testing.