Norman Communication Skills

For Nursing and Healthcare Students
Erscheinungsjahr 2019
ISBN: 978-1-908625-78-6
Verlag: Scion Publishing
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 184 Seiten

Reihe: Essentials

Communication Skills is an accessible textbook for nursing and healthcare students seeking to understand the concept of communication and to develop their communication skills.

Through clear explanations, case studies and activities, the book will help you to understand the principles of communication and develop your own skills for your healthcare practice. You will learn:

- Why communication is fundamental to nursing and health care

- How to communicate in assessing, planning, providing and managing care

- How to communicate in promoting health and in therapeutic interventions

- How to communicate in difficult situations

- How to communicate with a diverse range of people

- How communication is used to improve patient safety

This book will help you to demonstrate your communication skills and develop your proficiency in nursing and health care.

Essentials is a series of accessible, introductory textbooks for students in nursing, health and social care. New and forthcoming titles in the series:

- The Care Process

- Communication Skills

- Leadership

- Mental Health

- Promoting Health and Wellbeing

- Study Skills

Autoren/Hrsg.

Norman, Kay

Inhaltsverzeichnis

About the authors; Introduction

1. Communication as a concept

Kay Norman and Erica Pavord

     1.1 Introduction

     1.2 Defining communication

     1.3 Communication frameworks

     1.4 The transmission model

     1.5 The transactional model

     1.6 Channels of communication

     1.7 Self-awareness in communication

     1.8 Reflective practice

     Summary

2. Communication skills in assessing, planning providing and managing care

Pádraig Ó Lúanaigh

     2.1 Introduction

     2.2 Verbal and non-verbal communication

     2.3 Active listening and appropriate questioning

     2.4 Emotional vocabulary

     2.5 Caring conversations

     2.6 Brief interventions

     2.7 Duty of candour

     2.8 Written communication

     2.9 Social media and electronic communication

     2.10 Sharing information effectively

     Summary

3. Communication skills in promoting health

Alison Lewis

     3.1 Introduction

     3.2 Assessing motivation for change

     3.3 Explaining and evidence-based approach to health

     3.4 Strategies for disseminating information

     3.5 Addressing common health risk behaviours

     Summary

4. Communication skills for therapeutic intervention

Erica Pavord

     4.1 Introduction

     4.2 Developing a therapeutic relationship

     4.3 Motivational interviewing

     4.4 Reminiscence therapies

     4.5 De-escalation strategies and techniques

     4.6 Distraction and diversion strategies

     Summary

5. Communication skills in difficult situations

Louise Carter

     5.1 Introduction

     5.2 Demonstrating compassion and sensitivity

     5.3 Communication vulnerability and ageing

     5.4 Sensory impairment

     5.5 Aphasia

     5.6 Dementia

     5.7 Breaking bad news

     Summary

6. Communication and diversity

Naomi A. Watson

     6.1 Introduction

     6.2 Embracing diversity

     6.3 In what ways are we diverse?

     6.4 Communicating with diverse colleagues

     Summary

7. Communication skills for teamworking

Kay Norman

     7.1 Introduction

     7.2 Strengths-based approaches

     7.3 Negotiation strategies

     7.4 Collaborative working

     7.5 Organisational culture

     7.6 Dealing with team conflict

     7.7 Supervising others

     Summary

8. Communication for patient safety

Val Nixon

     8.1 Introduction

     8.2 Development of patient safety

     8.3 Incident reporting

     8.4 A human factors approach to patient safety

     8.5 Learning from errors

     Summary

Index

Über Autor(innen)

Norman, Kay
Dr Kay Norman is Head of Practice Learning and Partnership for the Three Counties School of Nursing and Midwifery at the University of Worcester. Kay has held senior clinical, academic and management posts in nursing within a variety of healthcare organisations and universities. As a Registered Nurse and Specialist Practitioner, her clinical background focused on primary care and community nursing. Her current role involves working with practice partners, students and academic staff to deliver innovative learning experiences for pre-registration nursing and midwifery students. Kay’s research interests include the image of nursing, coaching and supervision in practice. She has published in peer-reviewed journals, written book chapters and edited a professional portfolio textbook, and presented her research at professional conferences.