Munagavalasa The Salesforce Business Analyst Handbook

Proven business analysis techniques and processes for a superior user experience and adoption
1. Auflage 2022
ISBN: 978-1-80181-057-9
Verlag: De Gruyter
Format: EPUB
Kopierschutz: 0 - No protection

E-Book, Englisch, 232 Seiten

No detailed description available for "The Salesforce Business Analyst Handbook".

Autoren/Hrsg.

Munagavalasa, Srini

Fachgebiete

• Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering
• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware

Inhaltsverzeichnis

Table of Contents - Identifying Requirements
- Elicitation and Document Requirements
- Prioritizing Requirements
- Process Flows - "As-is" versus "To-be"
- Business Requirements Document
- Solution Design and Functional Document
- Demonstrate Functionality Using Prototypes
- Exploring Conference Room Pilots
- Technical and Quality Testing
- Requirements Traceability Matrix
- User Acceptance Testing
- Communication and Knowledge Management
- End User Training
- Post Go-Live Support / User Forums

Über Autor(innen)

Munagavalasa Srini:

Srini Munagavalasa has more than 20 years of global IT experience in Salesforce CRM and PRM, SAP CRM, and HR. He has a passion for learning about new and emerging technologies and products and prototyping and implementing solutions that result in customer satisfaction and business benefits. He has authored 10+ articles on CRM, HR, and project management with Wellesley Information Services (WIS). He has also presented at Salesforce Dreamforce and SAP Sapphire/ASUG. He is currently working as a VP of Salesforce COE at MUFG Americas. He has a bachelor's degree in metallurgical engineering and holds a post-graduate diploma in operations management. He has worked with renowned companies such as CA Tech, IBM, The Walt Disney Company, and PwC.