Assessing Organizational Performance in Higher Education

1. Auflage 2006
ISBN: 978-0-7879-8640-7
Verlag: Wiley

Buch, Englisch, 288 Seiten, Format (B × H): 216 mm x 280 mm, Gewicht: 721 g

The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that “one-size-fits-all” does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.

Autoren/Hrsg.

Miller, Barbara A

Inhaltsverzeichnis

Tables, Figures, Exhibits, and Worksheets vii

Foreword, by Suzanne Swope xiii

Preface xv

About the Author xxi

Chapter 1 Purpose of Assessment 1

Chapter 2 Organizations as Systems: Internal Elements 35

Chapter 3 Organizations as Systems: External Elements 89

Chapter 4 Assessment Methods and Terminology 111

Chapter 5 Defining and Measuring Organizational Performance 129

Chapter 6 Creating and Maintaining Assessment Programs 219

Glossary 239

References 249

Index 252

Über Autor(innen)

Barbara A. Miller, Ph.D. (formerly Lembcke) is an organizational development consultant to colleges and universities, and serves on the faculty at DePauw University, Greencastle, Indiana. Previously Miller was senior policy and planning analyst at George Mason University, Fairfax, Virginia. The author served three years as an evaluator and examiner with the Malcolm Baldrige Quality Award Program and has served as an outside consultant.