Hospitality Experience

1. Auflage 2015
ISBN: 978-90-01-81385-7
Verlag: Taylor & Francis

Buch, Englisch, 286 Seiten, Format (B × H): 170 mm x 244 mm, Gewicht: 499 g

Reihe: Routledge-Noordhoff International Editions

Hospitality Experience offers students an exciting introduction to key aspects of hospitality management.

The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples.

Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.

Autoren/Hrsg.

Melissen, Frans

Rest, Jean-Pièrre van der

Josephi, Stan

Blomme, Rob

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe

Inhaltsverzeichnis

1. The Concept of Hospitality 2. Adding Value to the Hospitality Experience 3. The Hospitality Industry 4. Hospitality Beyond the Industry's Borders 5. The Future of Hospitality 6. Designing Hospitality Experiences 7. Delivering Hospitality 8. Quality Management in Hospitality 9. Competencies and Leadership

Über Autor(innen)

Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands

Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands

Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands

Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands