Mariama-Arthur | Poised for Excellence | E-Book | www2.sack.de
E-Book

E-Book, Englisch, 282 Seiten

Reihe: Progress in Mathematics

Mariama-Arthur Poised for Excellence

Fundamental Principles of Effective Leadership in the Boardroom and Beyond
1. Auflage 2018
ISBN: 978-3-319-64574-2
Verlag: Springer Nature Switzerland
Format: PDF
Kopierschutz: 1 - PDF Watermark

Fundamental Principles of Effective Leadership in the Boardroom and Beyond

E-Book, Englisch, 282 Seiten

Reihe: Progress in Mathematics

ISBN: 978-3-319-64574-2
Verlag: Springer Nature Switzerland
Format: PDF
Kopierschutz: 1 - PDF Watermark



This book is an exceptional resource for leaders at every level across industries. An insightful guidebook comprised of 40 illuminating principles showcasing the fundamental competencies that impact performance in the boardroom and beyond, each chapter includes the following core components: 1) a robust, but succinct discussion introducing each principle; 2) key strategies providing straightforward guidance on how to master each principle; 3) a selection of thoughtful journal questions that allow for meaningful introspection, and finally, 4) a leadership challenge-a stretch goal-that brings each principle into immediate, scalable focus.         Whether a seasoned or emerging leader, each reader will discover useful perspectives contained within each chapter designed to firmly orient their thinking and behavior towards leadership excellence. An enduring resource for circumstances in which every leader will inevitably find him or herself confronting, it will also serve as the 'go to' professional development resource for elevating leadership brands and facilitating the necessary trench work required to develop competent and confident leaders regardless of industry or expertise. Different from traditional books that provide a one-dimensional view of what leadership is and do little more than categorize existing traits, Poised for Excellence breaks the mold. It creates the context for understanding leadership development as a holistic process: By focusing on the mastery of fundamental principles structured to develop the whole person through service to self and others, it ignites an evolutionary process that cultivates 360 degrees of effective leadership. It directs readers to stake a bold claim to their success and transform the way they show up in the boardroom and beyond. Poised for Excellence was written to nurture the leadership potential in business leaders who desire to operate in excellence and believe that learning and practice are non-negotiable aspects of leadership success.



Karima Mariama-Arthur is founder and CEO of WordSmithRapport, a boutique consulting firm specializing in leadership development, complex communication and performance management.  A trusted advisor to accomplished professionals around the world, she provides insight into the fundamental principles that make leaders successful.  Karima speaks regularly in her areas of expertise, both nationally and internationally, to audiences across industries. Find about more about Karima at www.wordsmithrapport.com.  

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Weitere Infos & Material


1;Foreword;6
2;Preface;8
3;Acknowledgments;10
4;Contents;11
5;Part I: Principles that Foster Leadership Excellence Through Focused Introspection;15
5.1;1: Exceptional Leaders Are Lifelong Learners;16
5.1.1; Core Strategies;18
5.1.1.1; Pursue relevant, high-caliber knowledge sources;18
5.1.1.2; Cultivate “deep smarts”;18
5.1.1.3; Secure “high-touch” experiences with best-of-breed advisors;19
5.1.1.4; Engage in observation and introspection;19
5.1.1.5; Step outside your comfort zone;20
5.1.2; Journal Questions;20
5.1.3; Leadership Challenge;21
5.2;2: Emotional Intelligence Drives Leadership Success;22
5.2.1; But What Exactly Is Emotional Intelligence?;23
5.2.1.1; Self-Awareness;23
5.2.1.2; Self-Regulation;24
5.2.1.3; Motivation;24
5.2.1.4; Empathy;24
5.2.1.5; Social Skills;25
5.2.2; Core Strategies;26
5.2.2.1; Increase the Range of Your Emotions;26
5.2.2.2; Exercise Greater Control Over Thinking and Behavior;26
5.2.2.3; Thoughtfully Engage Others to Develop Empathy;27
5.2.2.4; Ramp Up Intrinsic Motivation;27
5.2.2.5; Increase Social Competence;28
5.2.3; Journal Questions;28
5.2.4; Leadership Challenge;29
5.3;3: Get Out of Your Way and Stop Sabotaging Your Success;30
5.3.1; Core Strategies;32
5.3.1.1; Do Not Make Excuses;32
5.3.1.2; Jettison Fear;33
5.3.1.3; Refuse to Procrastinate;33
5.3.1.4; Get Mentally Tough;33
5.3.1.5; Get Out of Your Head;34
5.3.2; Journal Questions;34
5.3.3; Leadership Challenge;35
5.4;4: You Are Your Own Best Barometer;36
5.4.1;Core Strategies;38
5.4.1.1;Determine the Value of Unsolicited Feedback;38
5.4.1.2;Trust Your Gut;39
5.4.1.3;Cash in on Past Performance;39
5.4.1.4;Eliminate Praise and Blame as Key Decision-Making Factors;40
5.4.1.5;Be Kind to Yourself;40
5.4.2;Journal Questions;41
5.4.3;Leadership Challenge;41
5.5;5: You Are Your Competition;42
5.5.1;Core Strategies;44
5.5.1.1;Develop a Gold Standard of Excellence;44
5.5.1.2;Expect More from Yourself than Others Do;45
5.5.1.3;Get Off Your Laurels;45
5.5.1.4;Discover Ways to Innovate;45
5.5.1.5;Evaluate Your Results;46
5.5.2;Journal Questions;46
5.5.3;Leadership Challenge;47
5.6;6: Integrity, Transparency, and Ethical Behavior Always Matter;48
5.6.1; Core Strategies;50
5.6.1.1; Know the Rules and Follow Them;50
5.6.1.2; Resist Groupthink;51
5.6.1.3; Look Before You Leap;51
5.6.1.4; Confront Unethical Behavior;52
5.6.1.5; Work with Others to Drive Compliance;52
5.6.2; Journal Questions;53
5.6.3; Leadership Challenge;53
5.7;7: Leaders Create the Best Version of Themselves Without Apology;54
5.7.1; Core Strategies;57
5.7.1.1; Assess the Status of Your Current Brand;57
5.7.1.2; Get a Second Opinion;57
5.7.1.3; Do the Trench Work;58
5.7.1.4; Frequently Evaluate Your Progress;58
5.7.1.5; Raise the Bar and Commit to Ongoing Learning;59
5.7.2; Journal Questions;59
5.7.3; Leadership Challenge;59
5.8;8: World-Class Leaders Lead by Example;61
5.8.1; Core Strategies;64
5.8.1.1; Lead by Example;64
5.8.1.2; Give Others the Benefit of the Doubt;64
5.8.1.3; Get the Facts;65
5.8.1.4; Evaluate Objectively;65
5.8.1.5; Avail Yourself of Constructive Criticism;65
5.8.2; Journal Questions;66
5.8.3; Leadership Challenge;66
5.9;9: Leaders Own Their Mistakes and Embrace Constructive Criticism;67
5.9.1; Core Strategies;69
5.9.1.1; Be Honest;69
5.9.1.2; Acknowledge Failure as a Component of Success;70
5.9.1.3; Extract the Lesson;70
5.9.1.4; Share Lessons Learned;71
5.9.1.5; Try to Avoid Repeating Mistakes;71
5.9.2; Journal Questions;71
5.9.3; Leadership Challenge;72
5.10;10: Visionary Leaders Eliminate “the Box”;73
5.10.1; Core Strategies;75
5.10.1.1; Embrace Contrarian Thought;75
5.10.1.2; Evaluate Institutional Memory;76
5.10.1.3; Be Skeptical of Best Practices;76
5.10.1.4; Develop a Fresh Perspective;77
5.10.1.5; Be Creative and Break the Rules to Find New Inspiration;77
5.10.2; Journal Questions;77
5.10.3; Leadership Challenge;78
6;Part II: Principles that Cultivate Leadership Excellence Through Disruptive Paradigm Shifts;79
6.1;11: Strive for Progress, Not Perfection;80
6.1.1;Core Strategies;83
6.1.1.1;Complete Tasks with Conviction;83
6.1.1.2;Do Not Compare Yourself with Others;83
6.1.1.3;Measure Results and Reward Your Efforts;84
6.1.1.4;Fail Forward;84
6.1.1.5;Correct the Course;84
6.1.2;Journal Questions;85
6.1.3;Leadership Challenge;85
6.2;12: “True Grit” Beats Passion;86
6.2.1; Core Strategies;88
6.2.1.1; Embrace Risk;88
6.2.1.2; Engage in Positive Self-Talk;89
6.2.1.3; When Things Get Tough, Dig Deep;89
6.2.1.4; Eat the “Frog” First;90
6.2.1.5; Create a Support System;90
6.2.2; Journal Questions;91
6.2.3; Leadership Challenge;91
6.3;13: Work Smarter, Not Harder;92
6.3.1; Core Strategies;94
6.3.1.1; Determine Overall Objectives;94
6.3.1.2; Assess the Rigor of Work;95
6.3.1.3; Set Deadlines;95
6.3.1.4; Manage the Workflow;95
6.3.1.5; Execute;96
6.3.2; Journal Questions;96
6.3.3; Leadership Challenge;96
6.4;14: Prepare for War in Times of Peace;98
6.4.1; Core Strategies;100
6.4.1.1; Acknowledge the “What If”;100
6.4.1.2; Gather Appropriate Resources;100
6.4.1.3; Seek Advice;101
6.4.1.4; Develop a Contingency Plan;101
6.4.1.5; Prepare and Execute;101
6.4.2; Journal Questions;102
6.4.3; Leadership Challenge;102
6.5;15: Turn “Shoulds” into “Musts”;104
6.5.1;Core Strategies;106
6.5.1.1;Do Not Procrastinate;106
6.5.1.2;Stop Making Excuses;106
6.5.1.3;Freely Make Mistakes;107
6.5.1.4;Take Bold Action;107
6.5.1.5;Forget About What Other People Think;108
6.5.2;Journal Questions;108
6.5.3;Leadership Challenge;108
6.6;16: Lead with Influence, Not Authority;109
6.6.1; Core Strategies;111
6.6.1.1; Set the Behavioral Bar High;111
6.6.1.2; Garner Influence;112
6.6.1.3; Treat People the Way You Want to Be Treated;112
6.6.1.4; Respect the Limitations of Your Title;113
6.6.1.5; Do Not Pledge Blind Allegiance to Others’ Titles;113
6.6.2; Journal Questions;113
6.6.3; Leadership Challenge;114
6.7;17: Reboot and Relax;115
6.7.1; Core Strategies;117
6.7.1.1; Draw a Hard Line in the Sand;117
6.7.1.2; Create List of Favorite Pastimes;117
6.7.1.3; Set Aside Time to Engage with Others;118
6.7.1.4; Schedule Relaxation;118
6.7.1.5; Live in the Moment;118
6.7.2; Journal Questions;119
6.7.3; Leadership Challenge;119
6.8;18: Always Look for the Silver Lining;120
6.8.1; Core Strategies;122
6.8.1.1; Maintain a Positive Perspective;122
6.8.1.2; Tune Out Negative Influences;122
6.8.1.3; Find Your “Happy Place”;122
6.8.1.4; Make a Visceral Connection;123
6.8.1.5; Evaluate;123
6.8.2; Journal Questions;124
6.8.3; Leadership Challenge;124
6.9;19: See the Forest and the Trees;125
6.9.1;Core Strategies;127
6.9.1.1;Home in on Details;127
6.9.1.2;Observe the “Big Picture” Landscape;128
6.9.1.3;Review for Holes and Inconsistencies;128
6.9.1.4;Cultivate an Informed Opinion;129
6.9.1.5;Ask for an Independent Analysis;129
6.9.2;Journal Questions;130
6.9.3;Leadership Challenge;130
6.10;20: Think of Fear as an Ally;131
6.10.1; Core Strategies;133
6.10.1.1; Acknowledge Fear;133
6.10.1.2; Determine Where Your Fear Is Coming from;134
6.10.1.3; Recognize the Benefits of Fear;134
6.10.1.4; Resolve to Act despite Fear;134
6.10.1.5; Evaluate Your Progress;135
6.10.2; Journal Questions;135
6.10.3; Leadership Challenge;136
7;Part III: Principles that Nurture Leadership Excellence Through Benevolence, Collaboration, and Value-Based Service to Others;137
7.1;21: Honor Human Relationships;138
7.1.1; Core Strategies;141
7.1.1.1; Learn to Make Meaningful Connections and to Build Healthy Relationships;141
7.1.1.2; Offer Value;141
7.1.1.3; Exercise Reciprocity;142
7.1.1.4; Communicate Effectively;142
7.1.1.5; Expand Your Relationships’ Circle;143
7.1.2; Journal Questions;143
7.1.3; Leadership Challenge;143
7.2;22: Use “Honey” to Catch Flies, Not Vinegar;144
7.2.1; Core Strategies;146
7.2.1.1; Smile;147
7.2.1.2; Authentically and Enthusiastically Engage with Others;147
7.2.1.3; Show up and Participate;147
7.2.1.4; Nevertheless, Create Boundaries;148
7.2.1.5; Get 360-Degree Feedback;148
7.2.2; Journal Questions;148
7.2.3; Leadership Challenge;149
7.3;23: Give Credit Where It Is Due;150
7.3.1; Core Strategies;152
7.3.1.1; Recognize the Inherent Value in Others;152
7.3.1.2; Do Not Hog the Spotlight;153
7.3.1.3; Praise Genuinely and Enthusiastically;153
7.3.1.4; Practice Altruism with Conviction;153
7.3.1.5; Encourage Others to Embrace Altruism as a Core Value;154
7.3.2; Journal Questions;154
7.3.3; Leadership Challenge;154
7.4;24: Promote Fairness and Consistency;155
7.4.1; Core Strategies;157
7.4.1.1; Think Objectively;157
7.4.1.2; Put Yourself in Another Person’s Shoes;157
7.4.1.3; Try to Be More Self-Aware;158
7.4.1.4; Actively Promote Fairness and Consistency;158
7.4.1.5; Take Stock of the Results you Have Produced;159
7.4.2; Journal Questions;159
7.4.3; Leadership Challenge;159
7.5;25: Confront Workplace Bullies;160
7.5.1; Core Strategies;163
7.5.1.1; Know What to Look for;163
7.5.1.2; Confront the Bully’s Behavior;163
7.5.1.3; Take It up the Hierarchy;164
7.5.1.4; Follow-up with the “Powers that Be”;164
7.5.1.5; Support the Victims;165
7.5.2; Journal Questions;165
7.5.3; Leadership Challenge;165
7.6;26: Collaborate with Experts to Maximize Results;167
7.6.1; Core Strategies;169
7.6.1.1; Determine the Need;169
7.6.1.2; Find the Best and Most Relevant Experts;170
7.6.1.3; Develop a Strategic Plan;170
7.6.1.4; Execute the Collaboration;171
7.6.1.5; Assess the Value of Collaboration;171
7.6.2; Journal Questions;172
7.6.3; Leadership Challenge;172
7.7;27: Challenge the Status Quo;173
7.7.1; Core Strategies;175
7.7.1.1; Assess the Status Quo;175
7.7.1.2; Apply Disruptive Thought;176
7.7.1.3; Step Outside Your Comfort Zone and Embrace “Why”;176
7.7.1.4; Develop a Fresh Perspective;177
7.7.1.5; Take Bold Action;177
7.7.2; Journal Questions;178
7.7.3; Leadership Challenge;178
7.8;28: Leverage Leadership Ethos to Shape Culture;179
7.8.1; Core Strategies;181
7.8.1.1; Identify the Organizational Goals and Determine How Leadership Ethos Can Support Them;181
7.8.1.2; Align the Vision, Mission, and Organizational Goals;182
7.8.1.3; Educate the Entire Workforce;182
7.8.1.4; Reinforce Ethos Through Activities and Signposts;183
7.8.1.5; Determine the Impact of Ethos;183
7.8.2; Journal Questions;183
7.8.3; Leadership Challenge;184
7.9;29: Practice Tolerance;185
7.9.1; Core Strategies;187
7.9.1.1; Decelerate and Shift Your Lifestyle Priorities;187
7.9.1.2; Make a Concerted Effort to Learn More About Others and Embrace New Experiences;188
7.9.1.3; Self-regulate Because Tolerance Requires It;188
7.9.1.4; Practice Exercising Tolerance Daily;189
7.9.1.5; Assess the Results and Tweak Your Thinking  and Behavior as Needed;189
7.9.2; Journal Questions;190
7.9.3; Leadership Challenge;190
7.10;30: Create a Vision that Inspires;191
7.10.1; Core Strategies;193
7.10.1.1; Determine What Is at Stake;193
7.10.1.2; Crystallize Your Vision;194
7.10.1.3; Develop Objectives;194
7.10.1.4; Develop a Strategic Plan;194
7.10.1.5; Execute;195
7.10.2; Journal Questions;195
7.10.3; Leadership Challenge;195
8;Part IV: Principles that Promote Leadership Excellence Through Fundamental Calls to Action;196
8.1;31: Delegate!;197
8.1.1; Core Strategies;200
8.1.1.1; Identify Potential Candidates;200
8.1.1.2; Delegate!;200
8.1.1.3; Actively Seek Out Opportunities to Empower the Team;201
8.1.1.4; Evaluate Periodically and Offer Guidance;201
8.1.1.5; Debrief After the Project Has Been Delivered;201
8.1.2; Journal Questions;202
8.1.3; Leadership Challenge;202
8.2;32: Master Effective Decision Making;203
8.2.1; Core Strategies;205
8.2.1.1; Do Your Research;206
8.2.1.2; Assess the Attendant Risks;206
8.2.1.3; Brainstorm Available Options;206
8.2.1.4; Develop a Straightforward Strategy for Execution;207
8.2.1.5; Move Forward Decisively;207
8.2.2; Journal Questions;208
8.2.3; Leadership Challenge;208
8.3;33: Pull Up Weeds By Their Roots;209
8.3.1; Core Strategies;212
8.3.1.1; Take a “Deep Dive”;212
8.3.1.2; Brainstorm;212
8.3.1.3;Perform a Risk Assessment;213
8.3.1.4; Thoroughly Review Available Options;213
8.3.1.5; Take Decisive Action;214
8.3.2; Journal Questions;214
8.3.3; Leadership Challenge;214
8.4;34: Say “No” and Own It;215
8.4.1;Core Strategies;217
8.4.1.1;Ruthlessly Prioritize Tasks;217
8.4.1.2;Identify and Eliminate Extraneous Activities;218
8.4.1.3;Resist the Urge to Please Others;218
8.4.1.4;Avoid Making Unwarranted Apologies;219
8.4.1.5;Own It and Move On;219
8.4.2;Journal Questions;220
8.4.3;Leadership Challenge;220
8.5;35: Distinguish Management from Leadership;221
8.5.1; Core Strategies;224
8.5.1.1; Know the Difference Between the Two;224
8.5.1.2; Become Educated in Management;224
8.5.1.3; Become Educated in Leadership;225
8.5.1.4; Determine the Best Outcome for Each;225
8.5.1.5; Empower Your Teams with Mutual Development Opportunities;225
8.5.2; Journal Questions;226
8.5.3; Leadership Challenge;226
8.6;36: Acknowledge the Elephant in the Room;227
8.6.1; Core Strategies;230
8.6.1.1; Keep Your Eyes and Ears Wide Open;230
8.6.1.2; Stick to the Facts;231
8.6.1.3; Evaluate Objectively;231
8.6.1.4; Decide on the Way Forward;231
8.6.1.5; Take Decisive Action;232
8.6.2; Journal Questions;232
8.6.3; Leadership Challenge;233
8.7;37: Leverage Your Professional Wheelhouse;234
8.7.1; Core Strategies;236
8.7.1.1; Know Your Worth;236
8.7.1.2; Do Not Second-Guess Yourself;237
8.7.1.3; Ignore the So-Called Competition;237
8.7.1.4; Connect the Dots for Yourself and Others;237
8.7.1.5; Cash in on Prime Opportunities;238
8.7.2; Journal Questions;238
8.7.3; Leadership Challenge;238
8.8;38: Come Down from the Ivory Tower;239
8.8.1;Core Strategies;241
8.8.1.1;Check Your Ego at the Door;241
8.8.1.2;Acknowledge the Benefits of Community;242
8.8.1.3;Lead with Your Humanity;242
8.8.1.4;Make a Concerted Effort to Get Know Others;242
8.8.1.5;Cooperate to Create a Culture that you Love;243
8.8.2;Journal Questions;243
8.8.3;Leadership Challenge;244
8.9;39: Sharpen Your Communication Skills;245
8.9.1; Core Strategies;247
8.9.1.1; Assess Current Skill Level;247
8.9.1.2; Seek Appropriate Development;248
8.9.1.3; Practice;248
8.9.1.4; Get Expert-Level Feedback;248
8.9.1.5; Do Not Get Overconfident;249
8.9.2; Journal Questions;249
8.9.3; Leadership Challenge;250
8.10;40: Encourage Leading at All Levels;251
8.10.1; Core Strategies;253
8.10.1.1; Challenge the Status Quo;254
8.10.1.2; Empower Employees to Lead at All Levels;254
8.10.1.3; Organize Leadership Development Programs;254
8.10.1.4; Follow-Up and Evaluate;255
8.10.1.5; Fine-Tune the Way Forward;255
8.10.2; Journal Questions;256
8.10.3; Leadership Challenge;256
8.11;41: Conclusion;258
8.11.1; Part I: Principles that Foster Leadership Excellence Through Focused Introspection;259
8.11.1.1; Chapter 1: Exceptional Leaders Are Lifelong Learners;259
8.11.1.2; Chapter 2: Emotional Intelligence Drives Leadership Success;259
8.11.1.3; Chapter 3: Get Out of Your Way and Stop Sabotaging Your Success;260
8.11.1.4; Chapter 4: You Are Your Own Best Barometer;260
8.11.1.5; Chapter 5: You Are Your Competition;260
8.11.1.6; Chapter 6: Integrity, Transparency, and Ethical Behavior Always Matter;260
8.11.1.7; Chapter 7: Leaders Create the Best Version of Themselves Without Apology;261
8.11.1.8; Chapter 8: World-Class Leaders Lead by Example;261
8.11.1.9; Chapter 9: Leaders Own Their Mistakes and Embrace Constructive Criticism;261
8.11.1.10; Chapter 10: Visionary Leaders Eliminate “the Box”;261
8.11.2; Part II: Principles that Cultivate Leadership Excellence Through Disruptive Paradigm Shifts;262
8.11.2.1; Chapter 11: Strive for Progress, Not Perfection;262
8.11.2.2; Chapter 12: “True Grit” Beats Passion;262
8.11.2.3; Chapter 13: Work Smarter, Not Harder;262
8.11.2.4; Chapter 14: Prepare for War in Times of Peace;262
8.11.2.5; Chapter 15: Turn “Shoulds” into “Musts”;263
8.11.2.6; Chapter 16: Lead with Influence, Not Authority;263
8.11.2.7; Chapter 17: Reboot and Relax;263
8.11.2.8; Chapter 18: Always Look for the Silver Lining;263
8.11.2.9; Chapter 19: See the Forest and the Trees;264
8.11.2.10; Chapter 20: Think of Fear as an Ally;264
8.11.3; Part III: Principles that Nurture Leadership Excellence Through Benevolence, Collaboration, and Value-Based Service to Others;264
8.11.3.1; Chapter 21: Honor Human Relationships;264
8.11.3.2; Chapter 22: Use “Honey” to Catch Flies, Not Vinegar;265
8.11.3.3; Chapter 23: Give Credit Where It Is Due;265
8.11.3.4; Chapter 24: Promote Fairness and Consistency;265
8.11.3.5; Chapter 25: Confront Workplace Bullies;265
8.11.3.6; Chapter 26: Collaborate with Experts to Maximize Results;266
8.11.3.7; Chapter 27: Challenge the Status Quo;266
8.11.3.8; Chapter 28: Leverage Leadership Ethos to Shape Culture;266
8.11.3.9; Chapter 29: Practice Tolerance;266
8.11.3.10; Chapter 30: Create a Vision that Inspires;267
8.11.4; Part IV: Principles that Promote Leadership Excellence Through Fundamental Calls to Action;267
8.11.4.1; Chapter 31: Delegate!;267
8.11.4.2; Chapter 32: Master Effective Decision Making;267
8.11.4.3; Chapter 33: Pull Up Weeds by Their Roots;267
8.11.4.4; Chapter 34: Say “No” and Own It;268
8.11.4.5; Chapter 35: Distinguish Management from Leadership;268
8.11.4.6; Chapter 36: Acknowledge the Elephant in the Room;268
8.11.4.7; Chapter 37: Leverage Your Professional Wheelhouse;268
8.11.4.8; Chapter 38: Come Down from the Ivory Tower;269
8.11.4.9; Chapter 39: Sharpen Your Communication Skills;269
8.11.4.10; Chapter 40: Encourage Leading at All Levels;269
8.11.5;Final Thoughts;269
9;Bibliography;270
10;Index;274



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