Luff / Frohlich / Gilbert Computers and Conversation

1. Auflage 2014
ISBN: 978-0-08-050264-9
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 284 Seiten, Web PDF

In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human*b1computer interaction (HCI). The investigation of human*b1human dialogue has emerged as a fruitful foundation for interactive system design.****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI. The fundamentals of conversation analysis are outlined, a number of systems are described, and a critical view of their value for HCI is offered.****Computers and Conversation will be of interest to all concerned with HCI issues--from the advanced student to the professional computer scientist involved in the design and specification of interactive systems.

Autoren/Hrsg.

Luff, Paul

Frohlich, David

Gilbert, Nigel G.

Inhaltsverzeichnis

1;Front Cover;1
2;Computers and Conversation;4
3;Copyright Page;5
4;Table of Contents;8
5;List of Contributors;6
6;Introduction;10
7;Acknowledgements;14
8;Chapter 1. On the Analysis of Interaction: An Introduction to Conversation Analysis;16
8.1;1.1 Introduction;16
8.2;1.2 Harvey Sacks: 'order at all points';19
8.3;1.3 The inferential character of ordinary talk;22
8.4;1.4 The structure of conversational organisation;29
8.5;1.5 Social organisation and social interaction;36
8.6;1.6 The methodology of conversation analysis;43
8.7;1.7 Conclusion;46
8.8;Acknowledgements;47
9;Chapter 2. Towards a Sociology of Human-Computer Interaction: A Software Engineer's Perspective;48
9.1;2.1 Introduction;48
9.2;2.2 The nature of software engineering;49
9.3;2.3 The nature of HCI;51
9.4;2.4 A sociology of interaction for software engineering;53
9.5;2.5 Making progress;57
9.6;Acknowledgements;58
10;Chapter 3. The Very Idea: Informing HCI Design from
Conversation Analysis;60
10.1;3.1 Introduction;60
10.2;3.2 Human-computer interaction;61
10.3;3.3 Conversation analysis and human-computer interaction;63
10.4;3.4 Informing HCI design from Conversation Analysis: an example;67
10.5;3.5 The applicability of Conversation Analysis to HCI;70
10.6;3.6 Guidelines for the designer;72
10.7;3.7 Conclusion;73
11;Chapter 4. Going Up a Blind Alley: Conflating Conversation Analysis and
Computational Modelling;76
11.1;4.1 Introduction;76
11.2;4.2 Conversation and rules;79
11.3;4.3 The status of rules in the description of human action;85
11.4;4.4 Conclusion;98
12;Chapter 5. Communicative Action and Computers: Re-embodying Conversation
Analysis?;100
12.1;5.1 Introduction;100
12.2;5.2 Background partners?;103
12.3;5.3 Some possible directions: courtship;109
12.4;5.4 Empirical investigation of situated dialogue;119
12.5;5.5 Conclusions;131
12.6;Appendix;135
12.7;Acknowledgements;141
13;Chapter 6.
Repair and Cooperation in Conversation;142
13.1;6.1 Introduction;142
13.2;6.2 Slips, schizophrenia and everyday conversation;144
13.3;6.3 An extended repair sequence;146
13.4;6.4 Relevance to the study of ordinary conversation;149
13.5;6.5 Conclusion;154
13.6;Appendix;156
14;Chapter 7. Repair Work in Human-Computer Interaction: A Conversation Analytic Perspective;160
14.1;7.1 Introduction;160
14.2;7.2 Two perspectives on repair work;161
14.3;7.3 Choosing and implementing the domain for the study;168
14.4;7.4 Evaluation;170
14.5;7.5 Conclusions;179
14.6;Acknowledgements;180
15;Chapter 8.
Conversation Analysis and Specification;182
15.1;8.1 Introduction;182
15.2;8.2 Why conversation?;184
15.3;8.3 Example;185
15.4;8.4 Dialogue analysis;186
15.5;8.5 Conversation analysis;191
15.6;8.6 Automated support;194
15.7;8.7 Observational studies;194
15.8;8.8 Conclusion;195
15.9;Acknowledgements;195
16;Chapter 9.
Applying the Technology of Conversation to the Technology for Conversation;196
16.1;9.1 Introduction;196
16.2;9.2 The Advice System;198
16.3;9.3 Dialogue control requirements;200
16.4;9.4 Selecting a CA approach to dialogue control;203
16.5;9.5 Dialogue control policies;208
16.6;9.6 Conclusions;227
16.7;Acknowledgements;229
17;Chapter 10. A Computational Model of Explanatory Discourse: Local Interactions in a Plan-Based
Explanation;230
17.1;10.1 Introduction;230
17.2;10.2 Structuring interactions within plan-based explanations;232
17.3;10.3 Local coherence and repair;240
17.4;10.4 Conclusion;242
17.5;Acknowledgements;243
18;Chapter 11.
Organising Computer Talk;244
18.1;11.1 Introduction;244
18.2;11.2 The architecture of a speech understanding system;246
18.3;11.3 Adjacency pairs: a central feature of conversational organisation;248
18.4;11.4. Arguments against a computational approach to conversational phenomena;250
18.5;11.5 A computational approach;254
18.6;11.6 The arguments reconsidered;262
18.7;11.7 Conclusion;265
18.8;Acknowledgments;266
19;Notes on Transcription Conventions;268
19.1;1 Talk;268
19.2;2 Special conventions: gaze, keyboard and gesture;270
20;References;272
21;Index;290