Buch, Englisch, 184 Seiten, Format (B × H): 145 mm x 224 mm, Gewicht: 408 g
Reihe: Creating Success
Fast, Effective Strategies for Handling Problem People
Buch, Englisch, 184 Seiten, Format (B × H): 145 mm x 224 mm, Gewicht: 408 g
Reihe: Creating Success
ISBN: 978-1-3986-0622-7
Verlag: Kogan Page
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Chapter - 01: A short course in human relations;Chapter - 02: The seven classic difficult types;Chapter - 03: Dealing with difficult bosses;Chapter - 04: Dealing with difficult colleagues;Chapter - 05: Dealing with difficult staff;Chapter - 06: Massaging the egotists;Chapter - 07: Handling aggressive people;Chapter - 08: Deaing with laziness;Chapter - 09: Beating the bullies at their own game;Chapter - 10: Moaners, groaners and critics;Chapter - 11: Perfectionists can be a pain;Chapter - 12: Manipulating the manipulators;Chapter - 13: Morale, attitude and how was it for you;Chapter - 14: Fault-finders and nit-pickers;Chapter - 15: Gossip - A bush fire you can do without;Chapter - 16: The customer is always right – really?;Chapter - 17: Complaints: we love them;Chapter - 18: e-difficut@yourplace;Chapter - 19: Social networking;Chapter - 20: If things don’t change they’ll stay the same;Chapter - 21: A fast-track guide to conflict and how to handle it;Chapter - 22: And, finally, finally…