Leenards / Pultorak / Henry Microsoft Operations Framework 4.0

1. Auflage 2008
ISBN: 978-90-8753-287-1
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 182 Seiten

Microsoft® Operations Framework - A Pocket Guide

Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating:

Community-generated processes for planning, delivering, operating, and managing IT

Governance, risk, and compliance activities

Management reviews

Microsoft Solutions Framework (MSF) best practices

The goal of MOF is to provide guidance to IT organizations to help them create, operate, and support IT services while ensuring that the investment in IT delivers expected business value at an acceptable level of risk.

MOF’s purpose is to create an environment where business and IT can work together toward operational maturity, using a proactive model that defines processes and standard procedures to gain efficiency and effectiveness. MOF promotes a logical approach to decision-making and communication and to the planning, deployment, and support of IT services.

Autoren/Hrsg.

Leenards, Paul

Pultorak, David

Henry, Clare

Inhaltsverzeichnis

1;Foreword;10
2;1. MOF 4.0 Overview and FAQ;14
2.1;Introduction to MOF 4.0;14
3;2. MOF 4.0 at a Glance;22
3.1;How MOF 4.0 is Structured;22
3.2;The IT Service Lifecycle;22
4;3. The Manage Layer;30
4.1;Overview of the Manage Layer;30
4.2;SMFs, Management Reviews, and their Relationship in the Manage Layer;32
4.3;Management Reviews;33
4.4;Key Terms;34
4.5;Governance, Risk, and Compliance (GRC) SMF;38
4.6;Change and Configuration SMF;48
4.7;Team SMF;60
4.8;Key Terms;62
4.9;Accountabilities and Role Types;63
4.10;Improving Management in Your Organization;70
5;4. The Plan Phase;72
5.1;Overview of the Plan Phase;72
5.2;SMFs, Management Reviews, and their Relationship in the Plan Phase;74
5.3;Management Reviews;75
5.4;Key Terms;78
5.5;Business/IT Alignment SMF;81
5.6;Reliability SMF;88
5.7;Policy SMF;94
5.8;Financial Management SMF;100
5.9;Improving Planning in Your Organization;105
6;5. The Deliver Phase;108
6.1;Overview of the Deliver Phase;108
6.2;SMFs, Management Reviews, and their Relationship in the Deliver Phase;110
6.3;Key Terms;113
6.4;Envision SMF;116
6.5;Project Planning SMF;120
6.6;Build SMF;126
6.7;Stabilize SMF;130
6.8;Deploy SMF;134
6.9;Improving Delivery in Your Organization;137
7;6. The Operate Phase;140
7.1;Overview of the Operate Phase;140
7.2;SMFs, Management Reviews, and their Relationship in the Operate Phase;142
7.3;Key Terms;145
7.4;Operations SMF;148
7.5;Service Monitoring and Control (SMC) SMF;154
7.6;Customer Service SMF;158
7.7;Problem Management SMF;166
7.8;Improving Operations in Your Organization;172
8;7. Getting Started with MOF 4.0: Microsoft© Products and Solutions;176
8.1;System Center Family of Products;177
8.2;Solution Accelerators;179
8.3;Delivering IT Service Management: Getting Started with Tangible Assets from Microsoft©;180