Lee Working with Microsoft Forms and Customer Voice

Efficiently gather and manage customer feedback, insights, and experiences
1. Auflage 2021
ISBN: 978-1-80107-341-7
Verlag: De Gruyter
Format: EPUB
Kopierschutz: 0 - No protection

E-Book, Englisch, 336 Seiten

No detailed description available for "Working with Microsoft Forms and Customer Voice".

Autoren/Hrsg.

Lee, Welly

Fachgebiete

• Mathematik | Informatik EDV | Informatik Digital Lifestyle
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein
• Mathematik | Informatik EDV | Informatik Informatik Virtuelle Realität, Erweiterte Realität

Inhaltsverzeichnis

Table of Contents - Introducing Microsoft Forms and Customer Voice
- Best Practices for Collecting Feedback through Surveys
- Creating a Survey with Microsoft Forms
- Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams
- Post-Training Assessment and Feedback
- Conducting an Employee Survey with Dynamics 365 Customer Voice
- Collecting Periodic Customer Feedback with Customer Voice
- Automating Customer Support Surveys with Dynamics 365 Customer Voice
- Closing a Feedback Loop with Customer Voice
- Administering Microsoft Forms and Dynamics 365 Customer Voice
- Managing Usage with Dynamics 365 Customer Voice

Über Autor(innen)

Lee Welly:

Welly Lee has been with Microsoft for 14 years working on product development for several products such as SQL Server, SharePoint, and Dynamics 365. In the last 3 years, he has been leading the product management team for Dynamics 365 Customer Voice including leading product launch of Microsoft Forms Pro in 2019 which was rebranded and relaunched to Dynamics 365 Customer Voice in 2020. Prior to Microsoft, he had been in professional consulting for 10 years working to help enterprise organizations to through business process re-engineering and digitally transformed the business process through technology.