Pocket Guide for Hospitality Managers

1. Auflage 2019
ISBN: 978-0-367-81874-6
Verlag: ROUTLEDGE

Buch, Englisch, 248 Seiten, Format (B × H): 173 mm x 244 mm, Gewicht: 635 g

Reihe: Routledge-Noordhoff International Editions

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry.

The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for
careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts.

Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

Zielgruppe

Professional, Professional Practice & Development, and Undergraduate Advanced

Autoren/Hrsg.

Lashley, Conrad

Chibili, Michael N.

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe

Inhaltsverzeichnis

1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9.Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan

Über Autor(innen)

Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands.

Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.