Langley / Moen / Nolan The Improvement Guide

A Practical Approach to Enhancing Organizational Performance
2. Auflage 2009
ISBN: 978-0-470-54903-2
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 512 Seiten, E-Book

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Autoren/Hrsg.

Langley, Gerald J.

Moen, Ronald

Nolan, Kevin M.

Nolan, Thomas W.

Norman, Clifford L.

Provost, Lloyd P.

Über Autor(innen)

Gerald J. Langley is a statistician, author, and consultant,and co-founder of Associates in Process Improvement (API), aconsulting firm that specializes in the improvement of quality andproductivity.
Ronald D. Moen is a statistician, consultant, and teacherto industry, government, and education. He is co-founder ofAPI.
Kevin M. Nolan is a statistician, author, and consultantat API, where he focuses on developing methods and assistingorganizations to accelerate their rate of improvement in qualityand productivity.
Dr. Thomas W. Nolan is a statistician, author, andconsultant, and¿co-founder of API.
Clifford L. Norman is a consultant with API whose workhas emphasized the psychology of change.
Lloyd P. Provost is a statistician who advises toorganizations as an API associate.