Outsourcing to India

The Offshore Advantage
Softcover Nachdruck of hardcover 2. Auflage 2005
ISBN: 978-3-642-06299-5
Verlag: Springer

Buch, Englisch, 320 Seiten, Previously published in hardcover, Format (B × H): 155 mm x 235 mm, Gewicht: 522 g

Introduction to key background information on India, its culture and its history as well as its industry.

Step-by-step guide through the whole outsourcing process.

Guidance from leading managers and industry experts.

Each chapter can be used as a primer on a particular subject.

Updated information on companies and the Indian market.

Zielgruppe

Professional/practitioner

Autoren/Hrsg.

Kobayashi-Hillary, Mark

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik
• Wirtschaftswissenschaften Wirtschaftswissenschaften Literatur für Manager
• Mathematik | Informatik EDV | Informatik Technische Informatik Systemverwaltung & Management
• Mathematik | Informatik EDV | Informatik Informatik
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensführung
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Mathematik | Informatik EDV | Informatik Technische Informatik Wartung & Reparatur
• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware SAP
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik

Inhaltsverzeichnis

to India.- First Impressions.- Indian History and Religion.- Contemporary Indian Politics.- Culture and Food.- Domestic Travel.- Security Concerns.- The Outsourcing Industry in India.- The Outsourcing Drivers.- The Major Industry Players in India.- Ownership Models and Partnership.- The Major Outsourcing Locations.- Industry Associations and Research Bodies.- How to Organise the Outsourcing Process.- Management Checklist Introduction.- Outsourcing Objectives.- Destination India.- Outsourcing Flavours.- Success Criteria.- Vendor Selection.- Legal Contract Arrangement.- Quality and the Service Level Agreement.- Migration and Knowledge Transfer.- Culture and Communication.- Adapt the Organisation.- Employee Transition and Exit Management.- The Risk Factors.- Future Potential.

Über Autor(innen)

Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.