Keyes Bring Your Own Devices (BYOD) Survival Guide

Erscheinungsjahr 2013
ISBN: 978-1-4665-6504-3
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 451 Seiten

Where end-users once queued up to ask the IT department for permission to buy a new computer or a new version of software, they are now bypassing IT altogether and buying it on their own. From laptops and smartphones to iPads and virtually unlimited software apps, end-users have tasted their freedom and love it. IT will simply never be the same.

Bring Your Own Devices (BYOD) Survival Guide explains the psycho-techno phenomenon also known as bring your own technology (BYOT). Providing the guidance necessary for living in this new world, it describes the new end-users (Millennials) and their demands, as well as the strategic and tactical ramifications of these demands.

Examining the business aspects of BYOD—selection, purchasing, and corporate culture—the book covers the broad range of technical considerations including selection, connectivity, training, support, and security. It also includes an extensive set of best practices.

The book is geared for the small- to medium-size enterprise that needs to integrate BYOD into their environment. It addresses topics such as content and data management, risk assessment, performance measurement, management, and even configuration management.

The text includes a set of Quick Start guides that provide tips for such things as assessing costs, cloud integration, and even legal issues. There is also a full set of appendices that supply helpful information on everything from security settings for Apple iOS devices to a sample employee mobile device agreement.

Zielgruppe

C-level executives, business managers, and entrepreneurs.

Autoren/Hrsg.

Keyes, Jessica

Fachgebiete

• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung Netzwerkmanagement
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik

Inhaltsverzeichnis

The BYOD Revolution
What’s in It for the Organization?

So, What Can Go Wrong?

Mobile Device Management

Consumerization of IT

Business as Usual

Making a Financial Case for BYOD

Supporting BYOD

Cost-Benefit Analysis

Break-Even Analysis

Estimating ROI for an IT Project

Earned-Value Management

Rapid Economic Justification

Value Measuring Methodology Step 1: Develop a Decision Framework Task 1—Identify and Define Value Structure Task 2—Identify and Define Risk Structure Task 3—Identify and Define Cost Structure Task 4—Begin Documentation Step 2: Alternative Analysis—Estimate Value, Costs, and Risk Task 1—Identify and Define Alternatives Task 2—Estimate Value and Cost Task 3—Conduct Risk Analysis Task 4—Ongoing Documentation Step 3: Pull Together the Information Task 1—Aggregate the Cost Estimate Task 2—Calculate the Return on Investment Task 3—Calculate the Value Score Task 4—Calculate the Risk Scores Task 5—Compare Value, Cost, and Risk Step 4: Communicate and Document Task 1—Communicate Value to Customers and Stakeholders Task 2—Prepare Budget Justification Documents Task 3—Satisfy Ad Hoc Reporting Requirements Task 4—Use Lessons Learned to Improve Processes Uncertainty Analysis Sensitivity Analysis
Glossary
Reference

Integrating BYOD into Performance Measurement and Management Systems
Why Measure?
Understanding Performance Management Define Organizational Vision, Mission, and Strategy Develop Performance Objectives, Measures, and Goals Give Measures Time to Evolve
Attributes of Successful Performance Measurement Systems
Developing Benchmarks Plan Collect Analyze Adapt
Using Balanced Scorecard to Measure BYOD Effectiveness
Representative IT Balanced Scorecard Value Metrics
Keeping Track of What’s Going On
Validation and Verification
References

Assessment and Mitigation of Risks in a BYOD Environment
Initiating the Risk Assessment
A Typical Organization’s Computer System
System Architecture
System Operational Authority/Ownership
Threats to A Typical Organization’s Assets
Current Security Measures
COG Contingency Planning
Divisional Contingency Planning
Protection against Network-Related Threats
Vulnerabilities Reported by the Risk Assessment Team
Recommendations for Mitigating the Identified Vulnerabilities
Summary
Reference

Guidelines for Managing and Securing Mobile Devices in the Enterprise
Mobile Device Overview
High-Level Threats and Vulnerabilities
Use of Untrusted Mobile Devices and Networks
Use of Applications Created by Unknown Parties
Interaction with Other Systems
Use of Untrusted Content
Use of Location Services
Technologies for Mobile Device Management Components and Architectures
Capabilities General Policy Data Communication and Storage User and Device Authentication Applications
Security for the Enterprise Mobile Device Solution Life Cycle Initiation Development Implementation Operations and Maintenance Disposal
Case Study

Cloud Best Practices
Selecting a Cloud Service
CSP and End-User Agreements Terms of Service Agreements Non-Disclosure Agreements Service Level Agreements Terms and Definitions Measuring SLA Performance SLA Enforcement Mechanisms
CSP, Organization, and Integrator Roles and Responsibilities Contracting with Integrators Clearly Defined Roles and Responsibilities
Standards
Security Continuous Monitoring Incident Response Key Escrow Forensics Audit Logs Privacy Impact Assessments (PIA) Data Location Breach Response
Reference

Configuration Management in a BYOD Environment
CM and Process Improvement
Measurement and Metrics
Benefits of BYOD CM
CM Components
Configuration Identification
Configuration Change Control
Configuration Status Accounting
Configuration Auditing
Implementing CM in the Organization
Manage the Risks of CM
Configuration Management and Data Management Document Identification Data Status Level Management Data and Product Configuration Relationships Data Version Control Digital Data Transmittal Data Access Control

Content Management, Mobile, and Otherwise
Content Management System (CMS)
Document Management Systems/Electronic Document Management Systems (DMS/EDMS)
Records Management Systems (RMS) Reliability Authenticity Integrity Usability What Are the Records Management Risks Associated with Websites?
Digital Asset Management (DAM)
Mobile Device Management and Mobile Content Management (MDM/MCM)

Integrating BYOD into Resource Management
Data Management Roles Data Sponsor Data Steward Data Administration Database Administration System Administration and System Support
Data Management Responsibilities Development and Management Requirements Identification and Enforcement Standards, Design, and Implementation Data and Mapping Standards Quality Control, Data Integrity, and Backup/Recovery Data Sharing Change Management and Impact Analysis Connectivity Input and Update Security Metadata Training
Guidelines Guideline 1 Guideline 2 Guideline 3 Guideline 4 Guideline 5 Guideline 6 Guideline 7 Guideline 8 Guideline 9 Guideline 10 Guideline 11 Guideline 12 Guideline 13 Guideline 14 Guideline 15 Guideline 16 Guideline 17
Glossary of Data Management Terms

BYOD Means Social Networking Tools That Provide Networking Capabilities Wikis in Action Meaning-Based Computing Semantic Web Virtual Worlds Knowledge Management Tools Mashups References
Quick Start 1: Software-Based Authentication Procedures/Issues/Policies Bibliography
Quick Start 2: BYOD: Making It Work for Your Firm Procedures/Issues/Policies Bibliography
Quick Start 3: Software Selection from Multiple Packages Procedures/Issues/Policies Bibliography
Quick Start 4: The Make-Buy Decision Procedures/Issues/Policies Bibliography
Quick Start 5: Balanced Scorecard Metrics
Quick Start 6: Common BYOD Mistakes Procedures/Issues/Policies Bibliography
Quick Start 7: BYOD Corporate Policy Procedures/Issues/Policies Bibliography
Quick Start 8: Mobile Device Management Functionality Guide Procedures/Issues/Policies Bibliography
Quick Start 9: Legal Issues with BYOD Procedures/Issues/Policies The Fixes: How to Inoculate Your Company against Potential Legal Trouble Bibliography
Quick Start 10: Managing Online Content Checklist Procedures/Issues/Policies General Content Management Issues
Bibliography
Quick Start 11: Selecting a Content Management System Checklist Procedures/Issues/Policies Before You Start Determining Project Goals and Targets Determining and Documenting Business Requirements Producing Documentation Evaluating and Selecting a CMS
Bibliography
Quick Start 12: BYOD Lessons Learned Procedures/Issues/Policies Each Unique Survey…Survey…Survey Clarity Each and Every Platform Should Be IT’s BFF The App Store Problem Virtualization: Might It Be a Temporary Savior?
Bibliography
Quick Start 13: BYOD Risks Procedures/Issues/Policies Bibliography
Quick Start 14: Getting Started with BYOD Procedures/Issues/Policies Bibliography
Quick Start 15: BYOD Security Tips Procedures/Issues/Policies Bibliography
Quick Start 16: Cloud Migration Tips Procedures/Issues/Policies Bibliography
Quick Start 17: Hitching Your Network to BYOD Procedures/Issues/Policies Bibliography
Appendix A: Security Glossary
Appendix B: Employee Mobile Device Agreement
Appendix C: Mobile Device Security Checklist
Appendix D: Security Configuration Recommendations for Apple iOS 5 Devices
Appendix E: Traditional IT Metrics Reference
Appendix F: Cloud Procurement Questions
Appendix G: Computer Use Policy
Acknowledgment
Appendix H: Benchmarking Data Collection Methods
Appendix I: Wireless Device Agreement
Appendix J: Mobile Device Management Vendors
Appendix K: Best Practices Security Checklist
Index

Über Autor(innen)

Jessica Keyes is president of New Art Technologies, Inc., a high technology and management consultancy and development firm started in New York in 1989. She has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University and San Francisco State University.

Keyes is a frequent keynote speaker on the topics of competitive strategy and productivity and quality. She is former advisor for DataPro, McGraw-Hill's computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding Board of Director member of the New York Software Industry Association. She has recently completed a two-year term on the Mayor of New York City's Small Business Advisory Council. She is currently a professor of computer science at Fairleigh Dickinson University's graduate center as well as the University of Phoenix, where she is the Area Chair for Programming and Operating Systems, and Virginia Tech. She is the former editor-in-chief of CRC Press' Information Management and Systems Development Management.

Prior to founding New Art, Keyes was Managing Director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker's Trust, both in New York City. She holds a Masters of Business Administration from New York University, and a doctorate in Management. She is a member of the Kappa Delta Pi, Beta Gamma Sigma and Delta Mu Delta honorary societies.

A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books:

The New Intelligence: AI in Financial Services, HarperBusiness, 1990
The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991
Infotrends: The Competitive Use of Information, McGraw-Hill, 1992
The Software Engineering Productivity Handbook, McGraw-Hill, 1993
The Handbook of Multimedia, McGraw-Hill, 1994
The Productivity Paradox, McGraw-Hill, 1994
Technology Trendlines, Van Nostrand Reinhold 1995
How to be a Successful Internet Consultant, McGraw-Hill 1997
Webcasting, McGraw-Hill 1997Datacasting, McGraw-Hill, 1997
The Handbook of Technology in Financial Services, Auerbach, 1998
The Handbook of Internet Management, Auerbach, 1999
The Handbook of eBusiness, Warren, Gorham & Lamont, 2000
The Ultimate Internet Sourcebook, Amacom, 2001
How to be a successful Internet consultant, 2nd Ed, Amacom, 2002
Software Engineering Handbook, Auerbach 2002
Real World Configuration Management, Auerbach 2003
Balanced Scorecard, Auerbach, 2005
Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide, Auerbach 2006
X Internet: The Executable and Extendable Internet, Auerbach 2007
Leading IT Projects: The IT Manager's Guide, Auerbach 2008
Marketing IT Products and Services, Auerbach, 2009
Balanced Scorecard and the Project Manager, Auerbach 2010
Social Software Engineering: Development and Collaboration with Social Networking, Auerbach 2011