Everyone's Problem Solving Handbook

Step-by-Step Solutions for Quality Improvement
1. Auflage 2017
ISBN: 978-1-138-46412-4
Verlag: Taylor & Francis Ltd

Buch, Englisch, 176 Seiten, Format (B × H): 292 mm x 226 mm, Gewicht: 648 g

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur. - Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.

- Test Implement: Implement these actions on a trial basis to determine their effectiveness.

- Standardize: Ensure that useful actions are preserved.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Kelly, Professor Michael R.

Kelly, Michael R.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

Preface Chapter One: A New Way of Thinking Chapter Two: A Systematic Approach Chapter Three: Tools for Quality Improvement Chapter Four: Applying the Tools for Quality Improvement Glossary Bibliography Index

Über Autor(innen)

Michael R. Kelly