Become ITIL® 4 Foundation Certified in 7 Days

Understand and Prepare for the ITIL Foundation Exam with Real-life Examples
2. Auflage 2020
ISBN: 978-1-4842-6360-0
Verlag: Apress

Buch, Englisch, 453 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 721 g

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.
The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples.
By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam.

What You Will Learn

• Know the basics of ITIL as you prepare for the ITIL Foundation certification exam
• Understand ITIL through examples
• Be aware of ITIL's relevance to DevOps and DevOps concepts

Who This Book Is For
Professionals from the IT services industry

Zielgruppe

Professional/practitioner

Autoren/Hrsg.

Kaiser, Abhinav Krishna

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein EDV: Zertifizierung
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management

Inhaltsverzeichnis

Chapter 1:  Introduction to the new ITILChapter Goal: To introduce the new ITIL, provide context and differentiate with the version 3No of pages : 15 pagesSub -Topics1. Why ITIL 4?1. Difference between ITIL 3 and ITIL 42. ITIL 4 Foundation Exam3. Other ITIL 4 Exams
Chapter 2:  Brief Overview of DevOpsChapter Goal: To introduce the DevOps frameworkNo of pages : 20 pagesSub -Topics1. Introduction to DevOps2. DevOps sections – people, process and technology3. DevOps processes
Chapter 3:  ITIL BasicsChapter Goal: To introduce the key concepts of ITIL No of pages : 20 pagesSub -Topics1. Defining value2. Products vs services3. Concept of consumers and other stakeholders4. service relationships5. Processes and functions
Chapter 4:  Service Management - Four DimensionsChapter Goal: To discuss the four dimensions in detailNo of pages: 20 pagesSub - Topics 1. Organizations and people2. Information and technology3. Partners and suppliers4. Value Streams and processes
Chapter 5: ITIL Service Value SystemChapter Goal: To introduce service value systemNo of pages : 20 pagesSub - Topics:  1. Intro to service value system2. Opportunity and demand3. Service value chain4. Governance5. Continual Improvement (formerly CSI)

Chapter 6: ITIL Processes for Managing StakeholdersChapter Goal: Understand the processes for managing customers and other key stakeholdresNo of pages: 15 pagesSub - Topics: 1. Relationship management2. Service level management3. Supplier management
Chapter 7: ITIL Processes for Defining Operations FrameworkChapter Goal: Understand the processes for defining processes that sets the boundaries and steps for support and operational activitiesNo of pages: 30 pagesSub - Topics: 
1. Service configuration management2. IT asset management3. Information security management4. Continual improvement
Chapter 8: ITIL Processes for Managing OperationsChapter Goal: Understand the processes in detail for managing operationsNo of pages: 30 pagesSub - Topics: 1. Monitoring and event management2. Incident management3. Problem improvement4. Change control

Chapter 9: ITIL Processes for Managing ChangesChapter Goal: Understand the processes for controlling changes to the environment and applicationsNo of pages: 20 pagesSub - Topics: 1. Service request management2. Change control3. Release management
Chapter 10: ITIL Practice for Managing DeploymentsChapter Goal: Understand the technical management around deploying software into environmentsNo of pages: 15 pagesSub - Topics: 1. Deployment management
Chapter 11: ITIL Practice for Coordinating between StakeholdersChapter Goal: Understand the service desk and service desk managementNo of pages: 15 pagesSub - Topics: 1. Service desk2. Service desk management

Chapter 12 : Practices to Manage Deployments

Release Management

Types of Releases

 Engagement with Service Value Chain

Deployment Management

 Key Activities

 Engagement with Service Value Chain

Chapter 13 : Practices to Coordinate with Stakeholders

Service Desk

Types of Service Desks

    Key Activities

     Engagement with Service Value Chain

Service Desk Management

     Engagement with Service Value Chain

Chapter 14 : Exam Tips and Tricks

Über Autor(innen)

Abhinav Krishna Kaiser works as a senior manager at a top consulting firm. He consults with organizations to assess, define, and implement DevOps, Agile, and ITIL processes. Abhinav is an accredited ITIL trainer and has delivered numerous classroom trainings. He is a leading authority on the topics of DevOps, Agile, and ITIL. He lives in London, United Kingdom. He is an author and his latest book is Reinventing ITIL in the Age of DevOps (Apress).