Juric Oracle CX Cloud Suite

Deliver a seamless and personalized customer experience with the Oracle CX Suite
1. Auflage 2019
ISBN: 978-1-78883-201-4
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 254 Seiten

No detailed description available for "Oracle CX Cloud Suite".

Autoren/Hrsg.

Juric, Kresimir

Fachgebiete

• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware

Inhaltsverzeichnis

Table of Contents - King is dead, long live the king

- Overview of products
- CX Solution Architecture
- Analysis AS-IS, TO-BE

- Adopting the strategy, organizational changes
- Organizing and conducting implementation project
- Scenarios and deployments
- Case study Oracle CX cloud

Über Autor(innen)

Juric Kresimir:

Kresimir Juric has spent many years in different positions and working with many different projects/clients. He has broad competence in designing and deploying various CX/CRM systems, helping customers grow their businesses and achieve their goals. Kresimir has experience of introducing organizational change as an internal resource and as a consultant in organizations ranging from SOHO/SME to some of the biggest international corporations. Kresimir has implemented CRM systems and organizational changes in the telecommunications, banking, hospitality, credit information, manufacturing, and pharmaceutical industries with the least possible organizational resistance.