Managerial Communication

Seventh Auflage (International Student Auflage)
ISBN: 978-1-5443-3954-2
Verlag: SAGE Publications, Inc

Buch, Englisch, Format (B × H): 150 mm x 210 mm, Gewicht: 854 g

A market leader in the field, known for its balanced examination of verbal and non-verbal communication, solid research base, and focus on managerial competencies.

There is detailed coverage of contemporary communication principles, such as virtual teams, online communication, and visual communication. Along with an emphasis on leadership development, and networking skills, which helps students understand how they can create cohesive teams, listen to employees, and strengthen their career management and interpersonal relationships.

New to this edition

New chapter on visual communication includes best practices for designing documents, creating graphics and illustrations, and using data effectively and ethically.

New coverage of virtual presentations and virtual teams as well as expanded coverage of video conferencing and social media ensures students are prepared to effective use technology in the workplace.

Updated examples and citations throughout reflect the latest research in managerial communication

The book is complemented by online resources, including Test banks, Sample course syllabi, PowerPoint® slides, multimedia content, discussion questions and class activities for instructors and Mobile-friendly practice quizzes and further web resources for students.

Suitable for Managerial Communication modules

Autoren/Hrsg.

Hynes, Geraldine E.

Veltsos, Jennifer R.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines

Inhaltsverzeichnis

Part I: Managing in Contemporary Organizations
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Importance of Studying Managerial Communication
Summary
Cases for Small Group Discussion
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Summary
Cases for Small Group Discussion
Chapter 3: Communicating with Technology
A Framework for Using Technologically Mediated Communication
Matching Technology and the Message
Communicating with Technology at Work
Considerations for Technology Use
The Management Challenge
Summary
Cases for Small Group Discussion
Part II: Group Communication Strategies
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams
Strategic Considerations for Meeting
Strategic Considerations for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Summary
Cases for Small Group Discussion
Chapter 5: Making Presentations
Plan Your Presentation
Organize Your Presentation
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Summary
Cases for Small Group Discussion
Chapter 6. Communicating Visually
Document Design
Using Graphics
Summary
Cases for Small Group Discussion
Part III: Writing for Managers
Chapter 7: Writing in the Workplace
The Unique Role of Managerial Writing
Stage One: Planning
Stage Two: Composing
Stage Three: Revising
Collaborative Writing
Summary
Cases for Small Group Discussion
Chapter 8: Writing Routine Messages
Audience Adaptation
Organizational Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
Summary
Cases for Small Group Discussion
Chapter 9: Writing Reports and Proposals
The Report Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Summary
Cases for Small Group Discussion
Part IV: Understanding Messages
Chapter 10. Listening
Benefits of Listening
Barriers to Listening
Preparing to Listen
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
Summary
Cases for Small Group Discussion
Chapter 11: Communicating Nonverbally
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Summary
Cases for Small Group Discussion
Chapter 12: Communicating Across Cultures
Rationale
What is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language
Nonverbal Sensitivity
What is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Summary
Cases for Small Group Discussion
Part V: Communicating Interpersonally
Chapter 13: Managing Conflict
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving: The Win-Win Strategy
Conflict and Management Success
Summary
Cases for Small Group Discussion
Chapter 14: Negotiating
Negotiation and Networking
Negotiation and Conflict
A Strategic Model for Negotiations
Layer 1: Culture and Climate
Layer 2: Sender, Receiver, and Purpose
Layer 3: Time, Environment, Content, and Channel
Layer 4: Core Strategies
Summary
Cases for Small Group Discussion
Chapter 15: Conducting Interviews
Barriers to Effective Interviews
Strategies for Effective Interviews
Employment Interviews
Performance Review Interviews
Networking
Summary
Cases for Small Group Discussion

Über Autor(innen)

Veltsos, Jennifer R.
Jennifer R. Veltsos, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education.

Hynes, Geraldine E.
Geraldine E. Hynes, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education.