Höpken / Gretzel / Law Information and Communication Technologies in Tourism 2009

Proceedings of the International Conference in Amsterdam, The Netherlands, 2009
2009
ISBN: 978-3-211-93971-0
Verlag: Springer Wien
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 517 Seiten, eBook

th This year the ENTER conference will be celebrated for the 16 time. Founded in 1993 as an interface between information and communication technologies on the one side and travel and tourism on the other, ENTER has steadily matured to become the world’s premier global conference in this fascinating and constantly advancing and progressing area of research and praxis. The aim and unique purpose of ENTER is to bring together practitioners from the travel and tourism industry, representatives from national and regional tourism boards, and academics and researchers from different disciplines to facilitate the exchange and joint development of new ideas, innovative approaches and advanced solutions. Therefore, research findings presented at ENTER always have a strong relationship and relevance to problems faced by the industry. Information and communication technologies have reshaped the travel and tourism industry in the last decade and new topics and corresponding challenges are evolving rapidly. The dynamic nature of tourism markets has become ever more pronounced and innovative business models like online communities continue to emerge. ENTER 2009 pays attention to this situation and the theme eTourism: dynamic challenges for travel and tourism expresses the objective to present a collection of cutting-edge academic and industrial research as well as practical applications dealing with new challenges and new ways of doing business in a rapidly changing and highly dynamic environment.

Zielgruppe

Research

Autoren/Hrsg.

Höpken, Wolfram

Gretzel, Ulrike

Law, Rob

Inhaltsverzeichnis

Online Communities.- Role of Community Informatics in Heritage Tourism Development.- From Paradigmatic to Syntagmatic Communities: A Socio-Semiotic Approach to the Evolution Pattern of Online Travel Communities.- The Virtualization of Backpacker Culture.- User Generated Content.- Comparison of Deceptive and Truthful Travel Reviews.- Trust in Travel-related Consumer Generated Media.- What is Told in Travel Blogs? Exploring Travel Blogs for Consumer Narrative Analysis.- Complaints on the Online Environment — The Case of Hong Kong Hotels.- The Impact of Online Reviews on the Choice of Holiday Accommodations.- The Importance and Use of Weblogs for Backpackers.- Recommender Systems.- The Effects of Virtual Product Experience on Changing Consumers’ First Impression Bias.- Towards Risk Minimization for Novice Gamblers: A ‘Not So Expert’ System.- Building an Ontology-Based Framework for Tourism Recommendation Services.- Learning Adaptive Recommendation Strategies for Online Travel Planning.- Mobile Technology.- Wireless Applications in Destinations.- Personalized Mobile City Transport Advisory System.- Intelligent Routing System for a Personalised Electronic Tourist Guide.- Platforms and Tools.- Designing Online Virtual Worlds for Cultural Heritage.- An Automated Approach for Deriving Semantic Annotations of Tourism Products based on Geospatial Information.- RFID-Based Action Tracking for Measuring the Impact of Cultural Events on Tourism.- VRUMTM: A Tool for Modelling Travel Patterns of Self-Drive Tourists.- MPEG-7 Compliant Indexation Tool for Multimedia Tourist Content.- The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End.- Website Optimisation.- Website Accessibility of U.S. Based Hospitality Websites.- A Study of Chinese and International Online User Perceptions of Hotel Websites’ Usefulness.- Global e-Readiness of Hotel Chain Websites.- On the Importance of Hyperlinks: A Network Science Approach.- Cultural Destination Usability: The Case of Visit Bath.- Effectiveness of eBrochures: An Analysis of Use Patterns.- Electronic Marketing.- Affiliate Marketing in Travel and Tourism.- Capital City Tourism: Online Destination Image of Washington, DC.- E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry.- ICT and Tourism Destinations.- Information Convergence in the Long Tail: The Case of Tourism Destination Information.- Development of Technology Training for Destination Marketing Organisations.- The Credibility of Online News: The Case of the Iceland Tourist Guide Association’s Website and e-Newsletter.- Travel Queries on Cities in the United States: Implications for Search Engine Marketing in Tourism.- Technology Acceptance.- E-Business Readiness, Intensity and Impact — An Austrian Hotel Study.- Assessing Low-Cost Carrier eAirline System Success.- Information and Communication Technologies in Business and Corporate Travel Management: An Overview.- Deconstructing Travel Decision Making and Information Search Activities.- Destination Management Systems (DMS): A Reality Check in the Greek Tourism Industry.- Do Emotional Mental Models Before and After an Effective Visitation of a Virtual World Differ?.- Adoption of a Destination-Wide CRM Approach: An Empirical Analysis of the Determinants in the Swiss Hospitality Industry.