Process Mastering

How to Establish and Document the Best Known Way to Do a Job
1. Auflage 1998
ISBN: 978-0-527-76344-2
Verlag: Productivity Press

Buch, Englisch, 168 Seiten, Format (B × H): 174 mm x 246 mm, Gewicht: 312 g

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.

Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

- Identify and gain control of your organization's key processes.
- Get the right people involved.
- Establish boundaries and measures.
- Use the process master to support ISO and HACCP compliance

Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

Zielgruppe

Professional and Professional Practice & Development

Autoren/Hrsg.

Harsin, Paul

Wilson, Ray W.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Kundenbeziehungsmanagement, Kundenpflege
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

1: Laying the Foundation: The Aim of This Book; 2: The Best Known Way; 3: Management’s Role; 4: Tricks, Traps, and Alligators; 5: Stories, Measurements, and Examples; 6: Special Applications of Process Mastering; 7: Closing Words

Über Autor(innen)

Paul Harsin