Groves / Herbert / Correll Achieving Class A Business Excellence

An Executive's Perspective
1. Auflage 2008
ISBN: 978-0-470-44507-5
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 400 Seiten, E-Book

Reihe: Oliver Wight Manufacturing

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Autoren/Hrsg.

Groves, Dennis

Herbert, Kevin

Correll, Jim

Correll, James G.

Inhaltsverzeichnis

Prologue xi
Introduction xiii
1 Opportunity 1
2 Fact-Finding--Greg Meets His Team 19
3 Greg's Directives 47
4 Breakdown 53
5 Listening . . . 67
6 . . . and Learning 79
7 Observing 95
8 Possibilities 115
9 Beginning 141
10 Hope 171
11 Decision Time 193
12 Kick-Off . . . 203
13 Involvement 219
14 Education, Education, Education . . . 239
15 Process Design 253
16 Customer Service 273
17 Customer Satisfaction 295
18 Competitive Pressure 313
19 Class A Leadership 329
20 Sustainability and More . . . 351
Epilogue 367
Reader's Reference 371

Über Autor(innen)

DENNIS GROVES is Chairman of Oliver Wight Americas and Presidentof Oliver Wight International.
KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, andMiddle East, and is coauthor of the Wiley book Gaining Control.
JIM CORRELL is a former co-chairman of Oliver WightInternational and chairman of Oliver Wight Americas. Jim is aPrincipal in Oliver Wight Americas, and is coauthor of the Wileybook Gaining Control.