Gold Ethics in IT Outsourcing

Erscheinungsjahr 2013
ISBN: 978-1-4398-5063-3
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 212 Seiten

Reihe: Applied Software Engineering Series

In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards.

This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certification programs, such as the online ethics training and certification offered by the Code of Ethics and Business Practice Standards for Outsourcing Professionals established by the International Association of Outsourcing Professionals (IAOP). Based upon significant research on the economic impact of outsourcing at a micro, macro, and corporate level, this volume defines a comprehensive set of ethical program components to ensure your program is aligned with ethical guidelines.

- Based on a solid foundation of documented research and analysis

- Examines the ethical impact of outsourcing on individuals, corporations, and society

- Outlines a new corporate capability—the Ethics PMO

- Includes a list of tools to help readers establish their own Ethics PMO

Filled with authoritative insights based on the author’s decades of experience working with large firms in IT and outsourcing, this book is suitable for both veteran IT practitioners and stakeholders new to the topic. A must-read for anyone seeking to understand the underlying issues in this area of growing importance, it will bring you up to speed on the recent developments you need to be aware of to ensure ethical personal, corporate, and societal decision-making.

Readers are invited to participate in the growing dialog of business ethics, and IT outsourcing ethics in particular, at the author’s website: www.ethicsinit.com

Zielgruppe

IT managers in outsourcing organizations and CIOs.

Autoren/Hrsg.

Gold, Tandy

Fachgebiete

• Geisteswissenschaften Philosophie Angewandte Ethik & Soziale Verantwortung Wirtschaftsethik, Unternehmensethik
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmensethik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management

Inhaltsverzeichnis

Overview of Ethics in IT Outsourcing: An Oxymoron?
Building a Framework for Ethical Discussion The Macro View: Follow the Money
Outsourcing Fundamentals: The Egoless IT Manager
Ethical Hypotheses: Guideposts on the Investigative Journey
The Internet: A New Level of Personal and Public Transparency The New Level of Internet Fueled Transparency Reveals the Ethical Underpinnings of Business
The Molar (Corporate) View: Worker as Expense Precludes Effective Pro-Active Resource Management and Development
Change Management: A Limited Framework for Enabling Ethical Change
Analytical Methodology of Ethics: Validation of Personal Observation
Historical and Academic Context: Is a Corporation a Moral Entity?
Summary
References
Appendix: Looking at Business Ethics through the Lens of Popular Culture and Literature

The Cost of Ethical Compromise: An Overview of Current and Historical Research and Business Practices
Today We are Confused
Macro Level Costs of Ethical Compromise
Molar Level Costs of Ethical Compromise Does Molar (Corporate) Ethical Compromise Pay?
Micro Level: Cost of Ethical Compromise for Individuals
Statistics, Facts and Views of the Ethics of Economic Distribution and Inequality
Summary
References
Appendix: Relevant Quotes

A Checklist for New Offshore Programs
Alignment of Organizational Structures to Manage Ethical Decision Making Effectively Define IT Ethics Program Management Office (Ethics PMO) Defining an Effective Ethics PMO
Key to Ethics PMO Success: C-Level Standing Empowerment of C-Level Ethics PMOs across Organizational Silos
Roles and Responsibilities of Ethics PMO Team Team Members Executive Sponsor and Steering Committee Ethics Program Manager Ethics Project Managers Specialized Contributors and External Stakeholders
Setting Realistic Goals in Preparation for Executing EthicsPMO Methodology Analyze Potential Impact
Case Study: Launching a New Offshore Program within the Context of an Ethics PMO Define IT Ethics Program Management Office (Ethics PMO) Analyze Potential Impacts Research Most Effective Options for Impacted Workers Create Program-Specific Pragmatic Ethical Guidelines Factor in Program Costs Establish Community Communications Monitor Effectiveness of Ethical Investment Consider Expanding Reach to Utilize Ethics PMO
Summary

Alignment of Existing IT Offshore Programs
Applying EthicsPMO Methodology: Effectively Aligning Existing Offshore Programs with Ethical Principles Assess Requirements by Departments and Individuals Establish IT Ethics Delivery Organization (Ethics PMO) Establish Scope Document Requirements Establish Process, Communications, and Reporting Standards Risk Assessment and Management Program Expectations and Norms Budget Management Return on Investment (ROI) Estimation and Management Quality Assurance Procurement Management and Vendor Selection Process Change Management Metrics Management
Global Strategic Sourcing: Definition and Benefits Skill Planning Skill Sourcing Geographic Placement Strategic or Competitive Significance of Skills Global Staff Development Resource Management
Summary
References
Appendix: Sample Ethics Program Charter Table of Contents

The Ethics of the Personal: Avoidable Ethical Compromise
Ethics of the Personal in the Cross-Cultural Melting Pot
Applying the Ethics of the Personal within the New Austerity Communications Reflect the Level of Integrity that Meets the Level of Austerity Overt Values Are Actively Supported, Not Passively Drawn Prized Values Are Maintained (or Not Maintained) Bilaterally The Needs and Consequent Responsibilities of the Individual Are Acknowledged within the Whole Raw Abuse of Power Is Perceived as Damaging to an Organization
Applying Personal Code of Ethics in Daily Business Life Communications Integrity Active Support of Values Equality Abuses of Power
Leader’s Role in the Micro Realm of the Personal
References
Appendix: Digital Equipment Corporation: Creating an Environment for Ethics of the Personal

Minimizing Negative Impact
Basic Building Blocks of Corporate Offshore Programs: A Brief Review
Applying Basic Building Blocks of Corporate Ethical Principles to IT Offshore Outsourcing: A Deeper Look Macro View: Follow the Money Our National Inconsistencies Color Ethical Discussions in Shades of Gray, not Black and White Ethics in IT Outsourcing at Macro Level Egoless Decision Making as a Personal Framework "The Truth Will Out"
Another Look at Business Ethics: Bound by Morality?
Ethics PMO Revisited: An Outsourcing Fable Implementation Results: Answers to Burning Questions
Summary
References
Appendix: Excerpt from Sama Code of Conduct

Recalibrating the Reality
The Reality of Outsourcing According to the American Public
Macro Offshore Case Study: The Function of the Chief Ethics Officer (CETO) Builds A Strong, Robust Business Based on Honest Growth, Solid Strategy, and Reasonable Shareholder and Profit Expectations Enables new employee on-boarding and employee skill development as an important contribution to a strong ethical culture Actively models Ethical precepts, REPRESENTS ethics in the corporation, and requires the same of all executives, including the CEO Serves as a Whistle-Blower Escalation Point Works with Peer Senior Executives to Establish Guidelines for ethical Transparency and Frequency of reporting Serves as Liaison to Other CETOs in Non-Competing Firms to Develop and Nurture industry-wide Ethical Best Practices Works with Academic Researchers to Sponsor and Benefit from Research on the Cost–Benefit Equation of Ethical Behavior
Utilizing Offshore Outsourcing to Address Gaps in Strategic Alignment across Business and IT The Cost of Dampening the Strategic IT Voice and Partnership High Performance Organizations
Conclusions from Chapter 1: Macro Level Revisited

Case Study: Industry Specific Commitment to Ethics—What Changes would accrue? Productivity is boosted Morale Gets a Lift Industries can Self-Police Creativity is Rampant High Focus is Enabled Jobs are Stabilized The Community is Nourished
Summary
References
Appendix: Characteristics of High Performance Workplaces

The Future of IT Ethics
Building the Ethical Future
The Molar or Corporate Entity as a Driver of Ethical Change
Drivers of Future Ethical Change Definition of Global Outsourcing Industry Standards Commitment to transparency of data sharing and information at industry level Global Review Board for Reporting of Violations and Enforcement Data-Driven Analysis of Economic Impacts
Distribution of Income: Surprising Root Cause of Cycle of U.S. Job Loss Beyond GDP:—Who Receives the Benefit is an Ethical Issue Our Dramatic Income Distribution Inequality
Ethical Implications of Findings on Distribution of Wealth Support of Economic Bill of Rights Pulling it All Together: Ethics of the Personal as Informed by the Ethics of the Molar and Macro
Summary: Change Management for an Ethical Future
References

Appendix A: Proposed International Charter of IT Outsourcing Ethics (iCIOE)
Appendix B: Creativity Unleashed: Another Look at Digital Equipment Corporation

Über Autor(innen)

Tandy Gold is an Outsourcing Consultant in Sanford, Florida.