Gillespie Service Providers

ASPs, ISPs, MSPs, and WSPs
1. Auflage 2002
ISBN: 978-0-471-26713-3
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 272 Seiten, E-Book

Reihe: Wiley Tech Brief Series

A strategic guide to mastering service provider relationships
Well-known business management consultant and Boston Globecolumnist Mary Helen Gillespie helps business and IT managersnavigate through the confusing technology-driven landscape ofservice providers. Offering insight into the points of view forboth the service provider and client, Gillespie guides readersthrough available services, from Internet access and applicationsservice providers, to wireless and networking services and ITmanagement services. Readers will find business models, overviewsof the enabling technologies, coverage of economic and managementissues, and clear descriptions of service offerings within eachprovider type. Most importantly, decision makers will be able tochoose the right service provider to meet their needs and developstrategic partnerships when outsourcing non-core businessfunctions.

Autoren/Hrsg.

Gillespie, Mary Helen

Inhaltsverzeichnis

Introduction.
Overview of Service Providers.
Enabling Technologies.
Internet Service Providers.
Application Service Providers.
Management Service Providers.
Wireless Service Providers.
Other Service Providers.
Service Level Agreements.
Concerns About Using a Service Provider.
Selecting Service Providers.
Appendix.
Glossary.
References.
Index.

Über Autor(innen)

MARY HELEN GILLESPIE is President of Gillespie Interactive, astrategic business management consultancy. She also writes a weeklybusiness column for the Boston Globe, and has written articles forCNBC, BusinessWeek, the Washington Post, the Atlanta Constitution,and Reuters.
JOSEPH R. MATTHEWS is former Vice President of Business Developmentfor EOS International, an independent software vendor (ISV) thatdevelops systems for libraries. Joe has written several books andnumerous articles pertaining to technology and informationretrieval. He holds an MBA from the University of California,Irvine.