Buch, Englisch, 163 Seiten, Format (B × H): 153 mm x 216 mm, Gewicht: 353 g
ISBN: 978-3-030-40611-0
Verlag: Springer International Publishing
Zielgruppe
Research
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
1. Introduction, Chris Gill And Richard Kirkham.- 2. Five Principles For A New Public Services Ombudsman, Richard Kirkham And Chris Gill.- 3. The Public Services Ombud And The Claims Of Democracy, Nick O’brien.- 4. The Ombud’s Jurisdiction: Integration, Specialism, And Territorial Scope, Carolyn Hirst And Chris Gill.- 5. The Ombud And Own-Initiative Investigation Powers, Chris Gill.- 6. The Ombud And “Complaint Standards Authority” Powers”, Chris Gill.- 7. Managing Complaints: Focusing On Users And Non-Users Of The System, Naomi Creutzfeldt.- 8. Strengthening Procedural Fairness And Transparency Through Ombudsman Legislation, Richard Kirkham.- 9. The Challenges Of Independence, Accountability And Governance In The Ombudsman Sector, Brian Thompson.