Total Quality Management for Custodial Operations

1. Auflage 1994
ISBN: 978-1-884015-51-9
Verlag: CRC Press

Buch, Englisch, 128 Seiten, Format (B × H): 218 mm x 280 mm, Gewicht: 376 g

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Gaudreau

Gaudreau, Stephen D.

Fachgebiete

• Technische Wissenschaften Bauingenieurwesen Gebäudemanagement, Gebäudeschäden
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

1 Total Quality Management, 2 Total Employee Involvement, 3 Continuous Process Improvement., 4 Organizational Systems Management, 5 Integrated Systems Management.

Über Autor(innen)

Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.