Gartner / Greer / Riessman Consumer Education in the Human Services

Pergamon Policy Studies
1. Auflage 2014
ISBN: 978-1-4831-4968-4
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 288 Seiten, Web PDF

Consumer Education in the Human Services: A Social Policy Book focuses on the trends in consumer education and inclusion of the human services sector, aside from budgeting and purchase of goods, among the considerations in consumer education. The selection first offers information on consumers in the service society and consumer education and advocacy, including the service society, activating consumers, and models of consumer education. The text also looks at consumer education from the feminist perspective. Topics include feminist housing, transportation, and medical care. The manuscript ponders on low-income consumers and disabled consumers as enabled producers, as well as facts regarding low-income service consumers and poor consumers in the 1970s. The text also concentrates on health care, self-care and health planning, and costs of medical care. Private insurance discrimination, flaws of family-related insurance coverage, and women and the health delivery system are discussed. The book is a valuable source of information for readers interested in consumer education.

Autoren/Hrsg.

Gartner, Alan

Greer, Colin

Riessman, Frank

Inhaltsverzeichnis

1;Front Cover;1
2;Consumer Education in the Human Services: A Social Policy Book;4
3;Copyright Page ;5
4;Table of Contents;6
5;Preface;10
6;Part I:Consumers in the Service Society;12
6.1;Chapter 1. Consumers in the Service Society Alan Gartner;14
6.1.1;THE SERVICE SOCIETY;14
6.1.2;THE GOODS SECTOR VS.HUMAN SERVICES;19
6.1.3;ACTIVATING CONSUMERS;24
6.1.4;AN AGENDA FOR THE FUTURE;25
6.1.5;NOTES;26
7;Part II: Consumers in Action;28
7.1;Chapter 2. Consumer Education or Advocacy . . . Or Both?;30
7.1.1;THREE MODELS OF CONSUMER EDUCATION;33
7.1.2;NEXT STEPS;41
7.1.3;NOTES;43
8;Chapter 3. A Feminist Perspective;45
8.1;FEMINIST TRANSPORTATION;47
8.2;FEMINIST HOUSING;50
8.3;FEMINIST MEDICAL AND HEALTH CARE;51
8.4;NOTES;54
9;Chapter 4. 26 Million Low-Income Consumers;56
9.1;SOME FACTS ABOUT LOW-INCOME SERVICE CONSUMERS;57
9.2;POOR CONSUMERS IN THE 1970s: NEW TARGETS ,NEW DIRECTIONS;61
9.3;WHAT CONSUMER EDUCATORS NEED TO LEARN;62
9.4;NOTES;64
10;Chapter 5. An Intergenerational Approach;66
10.1;BEYOND INFORMATION PROVISION;67
10.2;AN INTERGENERATIONAL APPROACH;68
10.3;THE COMMUNITY BASE;68
10.4;CONCLUSION;69
11;Chapter 6. Disabled Consumer as Enabled Producer;70
12;Chapter 7. "Checkbook":A "Consumer Reports" for the Services;75
12.1;EVALUATION STRATEGIES;76
12.2;CHECKBOOK ' S IMPACT;77
12.3;A GOVERNMENT ROLE IN INFORMATION COLLECTION;78
13;Part Ill:Health;82
13.1;Chapter 8. Helping Oneself To Health ;84
13.1.1;A HISTORICAL VIEW;84
13.1.2;GYNECOLOGICAL SELF - HELP TODAY;86
13.1.3;GOALS OF SELF- HELP;87
13.1.4;NOTES;90
14;Chapter 9. A Course for Activated Patients;92
14.1;THE DUAL SYSTEM OF HEALTH CARE;92
14.2; FROM PROFESSIONAL DEPENDENCY TO SELF -CARE;93
14.3;EDUCATION FOR SELF-AND SYSTEM HELP;95
14.4;COURSE FOR ACTIVATED PATIENTS;95
14.5;LIFE-STYLE FOR HEALTH;98
14.6;IMPACT OF PATIEN TACTIVATIO;98
14.7;DISCUSSION;102
14.8;CONCLUSION;103
14.9;NOTES;104
15;Chapter 10. Self-Care and Health Planning;105
15.1;THE EXPANSIONIST PERSPECTIVE;105
15.2;THE AMERICAN HEALT PLANNING ETHIC;107
15.3;THE LAY HEALTH RESOURCE;110
15.4;IMPLICA TIONS FOR PLANNING;111
15.5;CONCLUSION;115
15.6;NOTES;116
16;Chapter 11. Third Party Payments;118
16.1;THIRD-PARTY PAYMENTS AND SOARING HEALTH COSTS;120
16.2;THE CONSCIOUS CONSUM ER ANDHEALTH COSTS;121
16.3;EMPLOYER-PROVIDER EFFORTS;123
16.4;NOTES;125
17;Chapter 12.Insuring Women's Health;126
17.1;PRIVATE INSURANCE DISCRIMINATION;127
17.2;FAMILY- RELATED COVERAGE-THE FLAWS;129
17.3;WOMEN AND THE HEALTH DELIVERY SYSTEM;130
17.4;LOOKING TOWARD SOLUTIONS;133
17.5;NOTES;135
18;Chapter 13. How I Tried to Navigatet The Health System . . .and Didn't Succeed;137
19;Part IV: Education;146
19.1;Chapter 14. Students as Producers of Their Own Learning;148
19.1.1;EDUCATION FOR ACTIVE CONSUMBERS : PROJECT ENTERPRISE;149
19.1.2;THE LESSONS OF PROJECT ENTERPRISE;152
20;Chapter 15. The Community Voice in Public Education;155
20.1;THE OFFICE OF EDUCATION AS CONSUMER ADVOCATE;156
20.2;STATES TAKE UP THE BANNER;158
20.3;COUNCILS AND COMPREHENSIVE PLANNIG:STALEMATE OR TAKEOFF POINT?;160
20.4;LOOKING AHEAD;162
20.5;NOTES;162
21;Chapter 16. Youth:A Consumer Vanguard;164
21.1;THE EVOLUTION OF YOUTH PARTICIPATION;164
21.2;FROM THE CLASSROOM TO THE MARKETPLACE;165
21.3;IN THE SERVICE SECTOR;167
21.4;A VANGUARD;168
22;Chapter 17. How to Go to the College of Your Choice;170
22.1;COSTS AND FINANCIAL AID;173
22.2;ACADEMIC CLIMATE;174
22.3;JOB PROSPECTS;176
22.4;CONCLUSION;176
22.5;NOTES;178
23;Chapter 18. The Greatest Consumer Fraud of All;179
24;Chapter 19. School Records:A Parent's View;185
25;Chapter 20. What Tracking Did to Ollie Taylor Thomas;191
26;Part V:Communications for What?;196
26.1;Chapter 21. Incommunicado Social Machines;198
26.1.1;EVASION BY HIDINGH OUT;199
26.1.2;OH FOR A STRAIGHT ANSWER;200
26.1.3;ONE-WAY COMMUNICATION;200
26.1.4;HELP I'M ENSNARED IN AN ERROR CIRCUIT;202
26.1.5;HOW WE RESPOND OT BEING CUT OFF;204
26.1.6;THE ADMINISTRATIV ELECTRONIC MEDIA ERA;206
26.1.7;ORGANIZATIONS TO SERVE PEOPLE;207
27;Chapter 22. The Televised Professional;209
27.1;THE CENSOR IS TE SOCIAL ORDER;214
27.2;TV'S LESSON TO THE CONSUMER: PASSIVITY;216
27.3;NOTES;217
28;Chapter 23. Advertising Professional Services;219
28.1;ADVERTISING AND THE CONSUMER INTEREST;219
28.2;THE CAS E OF LAWYER ADVERTISING;220
28.3;THE ORGANIZED BAR RESPONDS;223
28.4;THE LEGAL PROFESSION BEGINS TO ADVERTISE;225
28.5;OTHER PROFESSIONS;226
28.6;THE AFTERMATH;228
28.7;THE NEED FOR EVALUATION;229
29;Part VI:Consumerism Beware;230
29.1;Chapter 24. The Public Sector Monopoly;232
29.1.1;CLIENT-CUSTOMERS IN THE PRIVATE AND PBLIC SECTORS;233
29.1.2;THE ADVERSARY NATURE OF EXCHANGE RELATIONSHIPS;235
29.1.3;THE ROLE OF INFORMATION;235
29.1.4;QUALITY STANDARDS;236
29.1.5;THA CHALLENGES FACING CONSUMER EDUCATORS;237
29.1.6;NOTES;238
30;Chapter 25. The Professional Service Business;240
30.1;THE APOLITICAL IDEOLOGY OF SERVICE;241
30.2;DISABLING EFFECTS OF SERVICE;243
30.3;ASSUMPTIONS ABOUT NEED;244
30.4;ASSUMPTIONS ABOUT REMEDIES;247
30.5;RESTORING POLITICS TO CITIZENS;250
31;Chapter 26. Warning:Consumer Educators May Be Dangerous;252
31.1;HSCE: THE PROSPECTS;253
31.2;A SYSTEM OF EDUCATION;254
31.3;HSCE IN THE MARKET ECONOMY;256
31.4;FUNDAMENTALS OF HUMAN SERVICE LEARNING;257
32;Chapter 27. The Professionalization of the Client;259
32.1;ON BEING A "GOOD CLIENT";259
32.2;PROFESSIONALIZED CLIENTS AS SELF-HELPERS;262
32.3;CLIENTHOOD OR CITIZENSHIP?;266
32.4;NOTES;268
33;Chapter 28. The Limits of Consumerism;270
33.1;A HISTORICAL VIEW;271
33.2;THE THEORETICAL BASE OF THE CONSUMER MOVEMENT;272
33.3;CONSUMMERS IN COMPLEX SOCIETY;274
33.4;NEW "WORDS, IMAGES, AD IDEOLOGICAL STRUCTURES";277
34;Index;280
35;About the Contributors;284
36;Pergamon Policy Studies;287