Gannon-Leary / McCarthy Customer Care

A Training Manual for Library Staff
1. Auflage 2010
ISBN: 978-1-78063-031-1
Verlag: Elsevier Science & Techn.
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 262 Seiten

Reihe: Chandos Information Professional Series

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use - reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services

Dr. Pat Gannon-Leary is a consultant and joint partner of Bede Research & Consultancy with Mike McCarthy. Prior to that, Dr Gannon-Leary worked as a researcher at the Universities of Northumbria and Newcastle. Her earlier career experience includes working in academic libraries in the UK and the USA in a variety of roles including Customer Service Manager. During that time she facilitated customer care courses for library staff.

Autoren/Hrsg.

Gannon-Leary, Pat

Mccarthy, Michael