Galer / Harker / Ziegler Methods and Tools in User-Centred Design for Information Technology

1. Auflage 2016
ISBN: 978-1-4832-9130-7
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, Band Volume 9, 456 Seiten, Web PDF

Reihe: Human Factors in Information Technology

This book is concerned with the development of human factorsinputs to software design. The aim is to create products whichmatch the requirements and characteristics of users and whichoffer usable user interfaces. The HUFIT project - Human Factorsin Information Technology - was carried out within the EuropeanStrategic Programme for Research and Development in InformationTechnology (ESPRIT) with the objective of enhancing the qualityof software design within the European Community. The variety ofactivities undertaken to achieve this goal are reflected in thisbook. It describes human factors knowledge and tools forintegration in information technology supplier organisations.

Autoren/Hrsg.

Galer, Margaret

Harker, S.

Ziegler, J.

Galer M. Ed., Mark

Galer, Mark

Inhaltsverzeichnis

1;Front Cover;1
2;Methods and Tools in User-Centred Design for Information Technology;4
3;Copyright Page;5
4;Table of Contents;12
5;Preface;6
6;Acknowledgements;8
7;List of Contributors;10
8;Chapter 1. Introduction Margaret Galer & Susan Harker;20
8.1;1.1 The background to the HUFIT project;20
8.2;1.2 The issues addressed by the HUFIT project;21
8.3;1.3 The structure and contents of the book;24
8.4;1.4 References;29
9;Section 1: Supporting the Design Process From Conception to Use;30
9.1;Chapter 2. Human Factors Tools for Designers of Information Technology Products;32
9.1.1;2.1 Introduction - user-centred design in the system developmentprocess;32
9.1.2;2.2 The Planning, Analysis and Specification (PAS) Toolset;34
9.1.3;2.3 The User Computer Interface Design Tool;44
9.1.4;2.4 The HUFIT training seminars;47
9.1.5;2.5 The Documentation Toolset;50
9.1.6;2.6 QED - Quick Ergonomie Design;55
9.1.7;2.7 Conclusion;59
9.1.8;2.8 References;60
9.2;Chapter 3. An Ergonomics Framework for User Activity Centred Software Design;62
9.2.1;3.1 Introduction;62
9.2.2;3.2 Analysis of work activity and software design in a suppliercontext;63
9.2.3;3.3 "Course of Action": a theoretical and methodologicalframework for analysing the characteristics of user workactivity;76
9.2.4;3.4 From analysis of Course of Action to software design;96
9.2.5;3.5 Conclusion;109
9.2.6;3.6 References;110
9.3;Chapter 4. The SANE Toolkit for Cognitive Modelling and User-Centred Design Tom Bösser & Elke-Maria Melchior;112
9.3.1;4.1 Introduction;112
9.3.2;4.2 Task analysis and task modelling;117
9.3.3;4.3 Models of user knowledge;122
9.3.4;4.4 The SANE toolkit;132
9.3.5;4.5 A scenario for using the SANE toolkit;134
9.3.6;4.6 Conclusion;140
9.3.7;4.7 Further development of SANE;140
9.3.8;4.8 References;141
9.4;Chapter 5. Product Usability Nadia Bertaggia, Gianni Montagnini, Francesco Novara &Oronzo Parlangeli;146
9.4.1;5.1 Introduction;146
9.4.2;5.2 Usability issues;148
9.4.3;5.3 Testing in a commercial environment;152
9.4.4;5.4 The organisational context for usability management;152
9.4.5;5.5 Development of the usability evaluation methodology;159
9.4.6;5.6 A methodology for experimental design, data collection anddata analysis;165
9.4.7;5.7 A case study of the methodology in use;176
9.4.8;5.8 Bridging the gap;181
9.4.9;5.9 General conclusions;192
9.4.10;5.10 References;193
9.5;Chapter 6. The Computer Human Factors Database Kathryn Phillips & Margaret Galer;196
9.5.1;6.1 Introduction;196
9.5.2;6.2 The development of the Computer Human Factors Database;196
9.5.3;6.3 Tools to aid retrieval from the Database;200
9.5.4;6.4 The structure of the Database;206
9.5.5;6.5 Performing a search on the Database;207
9.5.6;6.6 The development of the user interface;208
9.5.7;6.7 A typical search on the Computer Human Factors Database;209
9.5.8;6.8 A computer human factors information service;217
9.5.9;6.9 Conclusion;218
9.5.10;6.10 References;218
10;Section 2: Developments in Interface Design;220
10.1;Chapter 7. Design of Dialogues for Human-Computer Interaction Peter Haubner;222
10.1.1;7.1 Introduction;222
10.1.2;7.2 Design and evaluation of user interfaces;223
10.1.3;7.3 Perspectives;253
10.1.4;7.4 References;254
10.2;Chapter 8. Direct Manipulation User Interface Claus Görner, Paulus Vossen & Jürgen Ziegler;256
10.2.1;8.1 Introduction;256
10.2.2;8.2 Characteristics of direct manipulation;257
10.2.3;8.3 Empirical studies of direct manipulation interaction;265
10.2.4;8.4 Design guidelines;272
10.2.5;8.5 Designing direct manipulation interfaces;291
10.2.6;8.6 References;295
10.3;Chapter 9. Design and Evaluation of Applications with Speech Interfaces -Experimental Results and Practical Guidelines Floris van Nes;300
10.3.1;9.1 Introduction;300
10.3.2;9.2 Instructions: the spoken manual;301
10.3.3;9.3 Comments: a voice annotation system;305
10.3.4;9.4 Text creation and production: voice-actuated typewriters;308
10.3.5;9.5 Consultation: reference to notes by voice input;311
10.3.6;9.6 Voice commands for system control - generic findings with;313
10.3.7;9.7 References;315
10.4;Chapter 10. Multimedia Interfaces Franz Koller;318
10.4.1;10.1 Human factors issues for the design of multimedia systems;318
10.4.2;10.2 Application domains of multimedia;319
10.4.3;10.3 Design issues for multimedia systems;325
10.4.4;10.4 Development of multimedia user interface;328
10.4.5;10.5 Further developments;333
10.4.6;10.6 References;334
11;Section 3: Software Tools to Support User-Centred Design;336
11.1;Chapter 11. DIAMANT - A User Interface Management System for Object-Oriented Interfaces;338
11.1.1;11.1 Overview;338
11.1.2;11.2 Introduction;339
11.1.3;11.3 Editor for the interactive composition of graphical userinterfaces;342
11.1.4;11.4 User Interface Description Language (UIDL);346
11.1.5;11.5 The library;354
11.1.6;11.6 Hardware and software requirements for using DIAMANT;354
11.1.7;11.7 Implementation examples;355
11.1.8;11.8 Conclusion;361
11.1.9;11.9 References;362
11.2;Chapter 12. INTUIT: A Computer Assisted Software Engineering Support forUser-Centred Design;364
11.2.1;12.1 Introduction;364
11.2.2;12.2 Development philosophy;365
11.2.3;12.3 Role of INTUIT and its users;366
11.2.4;12.4 Architecture and design principles;372
11.2.5;12.5 Tutorial walkthrough of INTUIT in use;382
11.2.6;12.6 Conclusions;387
11.2.7;12.7 References;388
12;Section 4: Exemplar of the Application of User-Centred Design;390
12.1;Chapter 13. Developing Intelligent Decision Support Systems Through User-Centred Design: A Managerial Planning Application;392
12.1.1;13.1 Introduction;392
12.1.2;13.2 Development of a prototype for supporting strategic
managerial planning;400
12.1.3;13.3 Concluding remarks;427
12.1.4;13.4 References;428
13;Section 5: Conclusions;432
13.1;Chapter 14. Human Factors in the I.T. Software Design Process - The Way Forward;434
13.1.1;14.1 Introduction;434
13.1.2;14.2 The changing pattern of demands for human factors;436
13.1.3;14.3 The future development of user interface technologies;438
13.1.4;14.4 The requirement for progressive adaptability;440
13.1.5;14.5 Supporting the design process;443
13.1.6;14.6 Conclusion;444
13.1.7;14.7 References;444
14;List of Abbreviations and Acronyms;446
15;Author Index;450
16;Subject Index;454