Franceschini / Galetto / Maisano Management by Measurement

Designing Key Indicators and Performance Measurement Systems
1. Auflage 2007
ISBN: 978-3-540-73212-9
Verlag: Springer
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 242 Seiten, eBook

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep “normative” effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that “magic rules” to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

Zielgruppe

Research

Autoren/Hrsg.

Franceschini, Fiorenzo

Galetto, Maurizio

Maisano, Domenico

Inhaltsverzeichnis

Quality and process indicators.- Indicators criticalities and curiosities.- The condition of uniqueness in process representation.- Performance indicators properties.- Designing a performance measurement system.- Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.